The next door neighbors were very loud and I couldn't get a good sleep. I complained 3 nights and upset because I have stayed at a Hyatt before and it was a good experience. This time I am severely sleep deprived.

It's a great location that could be more than just its proximity to Seaworld. Unfortunately, because it is pretty much a Seaworld and Legoland hotel, it's pretty tired and run down - despite the picturesque location. Room was great but only because we received a nice offer to upgrade. Room key for the parking gate never worked. The key at times didn't work for the elevator access either. The restaurant (Red Marlin) needs some major work. While the breakfast is great the dinner service was nothing short of appalling. We went in for dinner, only to be told there would be at least a 40 min wait....this despite the restaurant largely being empty because they had "a large group taking up their capacity" and nowhere to be seen. So we added ourselves to the waitlist. 40 mins came and went - not even so much as a call, or a text. An hour and a half later we gave up and went elsewhere. We never received the call or a notification - only to find out we had simply been dropped from the list without notification. This for a restaurant that has the audacity to change $60 for a main meal with the majority of people there who are parents with kids. Utterly unacceptable. Lastly, it's also super disappointing that Hyatt does not provide points for Expedia bookings - one day, one of these hotel chains will use their brains and realize that by doing this they can capture wider loyalty especially for business clients who are forced to use specific websites for corporate policy reasons.

My kids loved this place! It was a nice little staycation and they enjoyed the pool and water slide. Food and drinks at restaurant were great! I wish we could stay more often.

I DID NOT LIKE THE A/C IN THE ROOM DID NOT WORK. AFTER WAITING AN HOUR MAINTENANCE CAME IN, MOVED A COUPLE ITEMS AROUND IN THE CEILING SPACE THEN STATED THE A/C WAS REPAIRED...IT WAS NOT AND IT WAS VERY HOT IN THIS ROOM. I DID NOT RECEIVE ANY COMPENSATION OR THE CHOICE TO MOVE TO ANOTHER ROOM

The only thing that disappointed us was no room service breakfast. Everything else was lovely.

Pool was fantastic, lots of options for kids and families (water slides were a hit!) cute courtyard for evening fires and ping pong, comfortable clean rooms and the breakfast was phenomenal.

Property was quite tired.

Highly recommended

Property needs updating- the suites are old are smell musty/moldy. So strong it gave me a headache. The carpet was sticky and grimey to the point where we couldn’t walk barefoot bc we might get athletes foot. The bathtub had two big chips on the inside so no baths for the kids. Pocket door to bathroom doesn’t close all the way! There was condensation on the windows probably contributing to the musty/moldy smell, towels were thin and scratchy (pool towels were better than room towels). The tower rooms are newer but the elevators were tiny and inconvenient taking forever to go up or down. There’s nowhere to walk for a decent cup of craft coffee. If you like $9 mediocre lattes- this is the place for you. The pool is about 1/3 of the size you think it is in pictures and cloudy/greenish. No breaks for pool maintenance and kids are everywhere. If you don’t sleep, you can enjoy all the planes taking off/landing at the airport, the loud diesel engines from the boats in the harbor, sea lions barking, sirens from the road. It’s a 20min walk to Belmont park but anywhere else you’ll have to drive.

Disappointment

Perfect getaway

Loved the experience and how beautiful property is

Great stay and acommodating!

We booked 2 rooms, both smelt funky (like mold/mildew) our room specifically had a strong smell of pet urine which was unbearable. We got in late and were traveling with kids so we sucked it up the 1st night. I took pictures of the mold in the room and uncleanliness and I notified The hotel that night and they planned for our rooms to be moved which we greatly appreciated. Even changing to 2 new rooms we encountered the same cleanliness issues (but didn't smell of urine), and mold/mildew smells it was tolerable but the standards here do not request $400-$500/ a night, it was pretty appalling. I think the managers name was Tyler? he was very nice and helpful but I understand his ability to make things right is limited, I think this property needs some renovating or more attention to detail in the rooms. Having carpet throughout the unit when you allow dogs, have a pool, sand and ocean is kind of gross. The only reason we stayed and didn't transfer hotels is the front desk staff was great. The majority of the valets were great but on our last night there (Sunday), we had a different valet working. I called to get our car and since we had numerous bag and their Suites were located a short walk from the lobby I asked if they could deliver it to us vs me walking with kids and bag. He informed me they were too busy and I needed to come to the front. I went there and found 2 valets standing around waiting with nothing to do... This was not the service I expected.

Came with our kids for Labor Day. Check in and valet was amazing. The room was good on paper but in practice: the mattress is old and bouncy-you feel everything- and the pull out couch was embarrassing- Springs everywhere. The toughest part was asking for anything took a really long time. We asked for a baby bed at check in and got to us after 5 pm- long after nap. The property is beautiful and great pool but when no one is having a good night sleep, it can make or break a day. Same thing on check out: asked for a cart and didn’t come for 45 minutes. Basically: dont need anything in a hurry And dont be needy sleepers.

There are some elements that could do with updating and the parking is very expensive, however suited our needs and beds were comfy

The first room we got when we showed up was dirty and we had to get moved. However, after that move, the room was very nice, the pullout bed for the couch was slightly broken. However, the staff made arrangements and we were able to sleep using something else. Overall, I would stay here again, the pool is very nice. The restaurants on site have great food heads up if you use self parking it’s a nightmare if you get there after 9 PM. Every single night we came home after 9 PM. I had to look for parking for like 25 minutes. They’re just isn’t enough parking stalls and they charge $50 a night. Outside of that I don’t have any other qualms with the hotel.

It was so much fun.

Not worth the money at all

Love it