Beauitful building! Close to everything walked across to riverwalk

For what we paid for the room would have expected a better

Our hotel room (east wing) was clean and we had a great view of the city. Our biggest concern was the check-in process where it took close to 25 minutes. They appeared understaffed although our check-in person was kind and helpful. People mover access was very convenient along with parkikg right across the street. Beds were comfortable and plenty of towels in bathroom.

The check in was smooth, quick, & we easily checked in an hour before! The room served its purpose, was comfortable. The bed was clean! There were some small things, seemed like there were crumbs on the carpet that were not vaccumed on different areas of the carpet. There was a napkin stuffed in the peek hole on the door & room was a bit outdated. I would stay again if necessary.

Terrible. Room key and elevator key barely worked. Not enough towels and face cloths despite our reservation for 4 ppl. Wifi not free. Paid over $600 for one night and no free wifi? Parking is $31 but advertised for $25 on the website. Rooms are outdated and needs renovated.

Crystal in Fuell was phenomenal :) all around a great staff and stay

Services were as advertised

Would not accommodate for my wife’s disability so we had to leave and waste money cause they wouldn’t refund us and could not accommodate us

Beautiful hotel great stay very clean

Very bad service didn’t get a room and was still billed

Location is everything and this hotel has a perfect location. We stayed overnight after the Ford Fireworks and it seems everyone had the same idea. Although the lines were extremely long for check in, the staff pulled together and knocked the lines down in no time. I was IMPRESSED! The lobby and Ren

Very pleasant stay.

Good experience. Check in could you a bit clearer signage for lines to check in.

Overall the view was amazing. However the a/c didn’t work which made me leave first thing in the morning. Then the bathroom it was an eyelash on the bathroom sink. The ceiling was coming down a little too.

Be prepared to walk here, especially after parking. Which is also a hassle.

Check-in was a little hectic due to the fireworks event. More informed staffing may have helped to reduce long lines and guests becoming frustrated. Other than that, it was a good experience and I would return.

Na

The room was dirty. There was a dirty q-tip and public hair on the floor in the bathroom, toothpaste on the counter under the glasses, and mold on the ceiling. I have a food allergy, it took 3 tries to cook my food allergen free.

Love the Ren Cen. Yet it’s kind of away from the action of downtown. Needs updating. Lobby bar is awesome

The room itself was excellent. However, It was like Walmart to check in with maybe 10 check-in desks and only two reception people working Friday in the afternoon. The hotel is very difficult to navigate if you’re trying to get out to the street or to find coffee. The Illy coffee bar was closed the Friday, Saturday and Sunday we were there. But it was very interesting that the hotel was part of the GM renaissance center. And the proximity to the river was nice. Our room had an excellent view of the river and the city.