The bed and pillows were awful, the room was very tired and in need of renovation. It was so unbearably hot in there.

Excellent location, with easy bus and underground transport around London. Thank you for our stay - would defininely consider returning another time.

Great stay- no air con in room was only negative although a fan was provided.

Great location, friendly staff

Beds were comfy

Great atmosphere to be around. The services was excellent.

Very surprised by how great this hotel was. Check in was easy. We got there early and were able to leave our bags. Our room (one queen one single) was perfect. Very spacious. Modern. Clean. Very comfortable bed, pillows and linen. A nespresso machine. Aircon. Great bathroom. I didn’t hear much outside noise. Perfect location for exploring London. Will def stay here again!

Very old design room, no air condition

This hotel is steps away to many interesting restaurants, 2 blocks from the British Museum, 1/2 block from the tube and the breakfast is really quite good. The elevator is small and serves 6 floors.

O.K. the hotel itself offers excellent value for money right in the heart of the city with easy transport links ,two tube stations within a 10 minute walk . Stacks of decent restaurants in the area . Only one or two very minor gripes ,air con would be nice and a bar in the hotel would be welcome apart from this just book it with confidence.

Decent central location

Slow check in, either computers slow or staff unsure what to do. Tiny elevator only 2 people plus bags can fit in at a time. Not great for a 6 floor hotel. First night stayed in 3rd floor room that was absolutely boiling hot all night, a small desk fan and all the windows open made no difference. Hardly slept at all. No fridge to keep water cold either. Plus saw a jumping black bug on the bed during the night! Not what we expected from this calibre of hotel. Complained in the morning and requested a different room with air-conditioning and a fridge as had slept so poorly. No refund on the first night and had to pay £25 extra to upgrade to a better room! Left bags with reception for the day to pick up a new room key when we got back. On arriving back Saturday afternoon, the only lift was broken. We got our key for the new room...on the 6th floor! So we had a LOT of steps to climb. Not good for my painful legs and knees. Would not recommend this hotel for disabled access at all. Staff seemed apathetic and indifferent. The suite room was much better than the first room so luckily got some sleep on the 2nd night, but won't be staying again.

Nice hotel and lovely room, but lift wasn’t working and had problems for a while I think, we was on the top floor, so not great with luggage!

Good value

Decent hotel all round, can’t fault much with it although a little rough around the edges for a hotel I assume has been around for some time.

The room didn’t have air conditioning. A fan was provided but it was blowing hot air around the room. The window was open but couldn’t be opened any wider than a fraction (old sash window). There were open two sockets so you had to choose between boiling the kettle or watching the tv as the fan was plugged into the second socket. So forget about charging your phone. The sink in the bathroom had massive black cracks in it - not hygienic or safe. On the plus side the bed was comfortable and clean. The room was quiet overnight.

Turned up to be told no room was assigned. Was assigned a room after 20 minutes of looking, to find it was a box, with barely any light, the windows open with bird poo on the window sills and 1 plug which was in use by the room air con... an oscillating fan.

Basic accommodation Beds comfy and rooms clean Easy walking distance into theatre land and Covent Garden

The three star rating is spot on. This is a moderate- to low-end hotel by almost all, measures. Upon check in during a heat wave, I asked if there would be a fan in the room. The answer: There should be. I had to look for it, but it was there. The elevator stops at the sixth floor but my room was one more flight on the 7th. At check out, I suggested that the room was too hot; the response I received was: All of our rooms are hot.

The room was adequate, but it looked nothing like the pictures in Expedia. I was expecting a rather large, well furnished room with a double bed. What I got was the double bed in a very small room with very little extra space and a tiny desk. On the up side, having a room with no view was quiet. This would have been ok for a couple of nights but not the 7 nights I stayed.