Hotel was very clean... great location

Great, quiet stay. Large, clean room.

It was a good stay, unfortunately I think because the lights are so bright it brought in a lot of mosquitoes so myself and my family were swatting away mosquitoes in the lobby as we sat to talk, in all fairness is not necessarily the hotel’s fault, but it was probably the type of lightbulb that drew them because they were very bright at night.

Property furniture just looked a little old

The worst service I have ever received at a hotel I only stayed there because I had an early flight and they had a shuttle which I couldn’t use to get to my flight and then upon returning I was told I would need to wait an hour and a half to get a return shuttle. The hotel was in about the same state of a motel six. This hotel should not be called a double tree it should be called a super 8.

Staff is not Friendly

Very enjoyable stay

Rooms 3 star: rooms were clean but carpet and furniture could use an update. My view 1 star for a rusty roof view. Fridge was smaller compared to the other rooms booked in my party. Having a microwave would have made it so much more convenient. Staffing was most excellent from front desk to room service. Thank you for our stay

Very clean

Couldn’t of been a better stay

All Fantastic.

The hotel is clean and comfortable, front desk staff was helpful and nice. The airport shuttle driver is not customer focused and not nice talking to the front desk in front of customers. Also unpleasant talking about guest. If you don’t need the shuttle, nice hotel.

Not very attentive staff. I called to the lobby on two occasions without an answer. On the night of my check in there wasn’t anyone at the front desk when I walked in. Our bed was squeaky. Every toss and turn was announced. Several public areas were very very warm and the elevators were beyond slow. It got to the point I would automatically use the stairs.

In talk with corporate Hilton. Fire alarm went off twice due to "faulty mechanics" due to a storm. The alarm went off hours before the storm and hours after. I have a service animal, the alarms and emergency situation made the stay very difficult and unpleasant.

Easy to drive to

N/A

I was promised a 24h shuttle service… which ended at 22h00, and I arrived at 0200, then I had to take and pay a UBER for 35 dollars. The next morning, I expected a shuttle service.. and there was one at 0800 or 0930 which meant I had to take another taxi for our 10h40 flight. After a long and unpleasant discussion, the hotel rearranged a shuttle transfer at the right time. A lot of aggravation, the overall bill increase substantially, as this was only a layover and we slept a few hours… and promise not kept.

I’ve stayed at this location before and never had problems, but this time the hotel seemed very understaffed. Check in took more than twenty minutes. One of the elevators was out of service the whole stay. Other guests also complained about the lack of staff.

We stay at the Doubletree Arlington Hgts resort every year. The cookies and food are great! The reception area needs more! More luxury decor! More art work! More character! Nothing is noteworthy or impressive! Accept the flower pots outside. The suite we have each year: the furniture in the living area needs to be burned! It is past its prime! It is very worn, stained, damaged! Disgusting in fact!!! Next year, we hope it will be renovated. I hate to say this but if it is not changed we will not return.

Some rooms do not have Internet connection. This is not good for the business travelers. Also, the check-in counter is always crowded. Need more staff.