Loved loved everything. The staff were great. The room was great and walking distance to the Sistine Chapel

30 seconds walk to St Marks Square

The hotel is a great location but unfortunately it is a place to be endured rather than enjoyed. The room was incredibly hot and the bathroom very smelly with no window to air it. I asked reception to turn down the heating but it didn't change. The last straw was a couple talking about bed bugs at reception. We found another 3 star hotel with friendly staff, a kettle in the room, and a great, fresh buffet breakfast. We couldn't get a refund for any of the nights but it was worth it.

Where do we start?

Staff especially dining and room are very clean and attentivel.

The room was not properly maintained. There was a broken piece of wood with a nail in it, which could have caused injury. Fortunately, I noticed it in time and did not step on it.

This was one of the worst hotel experiences we’ve ever had. The staff were extremely rude and unprofessional. When we arrived, I politely asked to see the room before check-in because I had read reviews mentioning bed bugs, and I have allergies. The young man at the front desk responded very rudely, saying, “If you have allergies, stay home! I’m not here to show rooms — this is what it is. If you don’t like it, go to the Hilton!” His attitude was completely unacceptable. All the staff were impolite, and the whole place smelled bad and felt damp — both the lobby and the room. The bathroom was unusable; when my husband took a shower, water spilled all over the floor since there was no curtain or glass divider, leaving the toilet area soaking wet. That probably explains the damp smell everywhere. Our triple room had a sofa bed that was broken, dirty, and so uncomfortable it couldn’t be used. Breakfast was terrible — very poor quality and little variety. Overall, I would never recommend this hotel to anyone.

Charming hotel very close to San Marco Square. The look is antique/classic but well preserved and clean. Bed was a bit hard but aside from that, it was a nice and convenient establishment. Service was good, although we had to put up with other tourists in front of us asking a hundred questions to the front desk attendant lol. Not the hotel's fault obviously.

A great hotel Location Location Location.

Fantastic hotel in a great location. So elegant in the heart of the city.

Old building but good location

No options for breakfast. The room smelt very bad and when we opened windows we got eaten by mosquitoes through the night

Area is close to dining, shopping and to the main attractions. Staffs are nice and friendly. Room is old & dated, AC was not working good thing the weather is cool when we went. Breakfast did not have a lot of options.

The room had some issues. The shower head holder was broken and the shower door broke on my 2nd day. Getting from the front desk to the room was an adventure. A convoluted combination of goi g up an elevator, down halls, then down stairs, more halls then up stairs. I don’t mean for that to sound negative...I just think some people will want to keep that in mind when booking. For me it was part of the charm and i felt like I was staying in a very old building....again...that added to the charm. The location is fantastic. If (when) I go back this is the first place I will look at to stay.

Great room! Steps to climb may be hard for some.

AVOID AT ALL COSTS! BUGS! Smells horrible. Bed horrible. Service nonexistent. Food not worth even for free. Worst hotel in my life! So hot in the room you had no choice to open window then room filled with mosquitos all night. Super noisy from alley traffic. The bed was 2 twins shoved together and hard as wood. Pillows (only 2) were hard & flat. The ONLY positive thing about staying here was the location to St. Marks square only 2 minutes walk. There are amazing restaurants close by so you are not hostage to the meager offerings here. We’ve traveled this trip to 9 countries and this experience ruined Venice for us!

Shops nearby hotels

The man that greeted us when we checked in was so rude and should find a different job. Be aware that the air conditioning only stays on for 5 minutes and then turns off and you have to keep turning it on and sometimes it wouldn’t even turn on. Our room was so hot it was miserable. Our room and the halls stunk so bad. The beds are so old they still have springs in them.

There were no vegan breakfast options available, which was disappointing. The staff didn’t seem very helpful or attentive, they appeared busy and not very responsive. Cleanliness was okay, but the area outside the room had a strong smell, like someone had been smoking. Overall, the stay could have been better with more focus on service and guest comfort.

Great location. Very near San Marco Square. But a couple blocks off so the cafes are local establishments. Very clean. Elevator.