The front office staff were not smiling always busy with the screen in front of them instead to greeting and smiling at customers

Excellent

When I arrived it was a weird vibe from front desk. Instead ask me for name I was charge like it was not under mine name reservation. Front desk receptionist were just official not really friendly. I would aspect more info for tourists side off Krakow. It was more business hotel not tourist. Confort,cleaning service aswell as restaurant absolutely amazing.

Two double beds were good and room was clean. Coffee was excellent. Unexpected parking fees were very high.

Visited with family and it does caters to families 1. Excellent facilities. Excellent pool and gym. Also has a PlayStation for kids to indulge in during the day 2. Clean rooms with all the required amenities 3. Great staff and always ready to help. All my requirements were fulfilled and done quickly Would definetly stay there again as it is quite near krakow city center but further away to avoid the hustle and bustle of the city center

We stayed in this hotel with family. The room was clean, spacious and comfort. Breakfast was excellent. The price for this high quality hotel is quite reasonable. Hotel is a bit far away from old town but, with Uber, Bolt it is only 10 minutes. Liked.

Very nice hotel, great staff, impeccable rooms.

Easy access to Kraków main square. Well priced hotel.

Wonderfull stay as always. Hotel offers activities for kids. Easter eggs painting etc. always well prepared for holidays celebration.

Excellent hotel, breakfast was nice and the staff were always happy to assist if needed

Beds very comfy.

Awesome!

Stayed at this hotel previously, slight distance away from Krakow but wasn’t an issue as we were visiting Auschwitz by vehicle. The hotel has a small pool which gets busy due to the size of hotel and the changing area is very small (Ideally get changed in room and go to the pool in a towel). Positive points were that the hotel staff are friendly, breakfast is great, location is ok and the room had 2 double beds which was a welcome relief for my daughter who been on sofa beds for the previous 5 nights in Zakopane. Would definitely recommend.

We enjoyed our time at Novotel. Easy access to the old town by uber, amazing breakfast, helpfull staff. We would definetely return at this hotel

Great hotel, rooms lovely and comfortable. Breakfast had a good selection. My only critism would be some of the cooked food was not hot enough snd i would have liked better tea and coffee making facilities in the room

Really great stay - loved the Christmas feel too!

Clean rooms. Excellent breakfast choice. Friendly and helpful staff

20min from the city center by bus and cost 1 dollar one way

Nice hotel and friendly helpful staff. Prob a bit too far from the main activities for us. Buses were good to get around once we figured them out.

All was perfect Just the car park too expensive Thanks 😊