Chose this hotel became of location to the ballpark. Walking distance and a safe walk both ways. Staff was friendly and helpful. Price was good too.

It is very central and the atmosphere is pleasant.

The hotel is very nice and the room was great. $24 a day for parking is ridiculous though so I won’t stay there again.

I went to Atlanta to see the Braves and this hotel was ideal and ticked all the boxes in my opinion, i definitely will be going back to this hotel when i next see the Braves

Michael, the front desk guy, is wonderfully kind and polite.

Staff was very nice. The property was very convenient to everything.

Their website said they had a restaurant, with a full breakfast. Lies. It’s a nook with microwaved food, and it wasn’t even open the first day. No manager available for Hotels.com to talk to about issues and possible discount since they blatantly lie. When asked front desk about restaurant, they had no clue what I was talking about. Very unprofessional spot. Felt like they were just winging it. That’s just my main complaint. No one will read this or do anything about. Don’t stay here though, plenty of better options nearby.

Well, there were a lot of random people hanging out and congregating in the parking deck which has a gate. Lots of fast food trash, paper, loud music, and even a used condom in a parking spot by my car. Gross.

Pleasant very nice place to visit with beautiful view. Quiet downtime for us just mind relaxing. In a very peaceful area of the city. Convenience is awesome with walking distance to mall.

We stayed on the 4th floor, first room we stayed in had an overwhelming room odor like pee and mildew! Went to front office and they placed me into another room which was on the 4th floor too! Same issue with this room! Figured it wouldn’t get any better. Then as we went to lay down we noticed hairs, eye lashes and mascara on the pillows! We requested new pillow cases and they did bring some new ones. Bathroom is very dated noticed mold in showers! Not sure if it’s just the floor we were on but the two rooms Had that overwhelming smell ! I’m sure new carpet and update would help ! Entrance and hallways smelled nice and clean and the staff were very nice and helpful ! However I would not stay again until they do a full renovation! They are definitely located in a very convenient place for the concert I attended at Truist Park !

Sorta no frills but pool was fun and staff are nice. Rooms are A+, showers are great. 2nd time staying there and I like it a lot.

Staff was very friendly and the welcome bag with chips and water was very nice. The underground parking was great with an easy elevator trip up to the lobby level.

Very nice staff

We had issues at check in regarding amount due. Then, at 9:00 pm we discovered the sheets for the sofa bed had dried blood on them. During a phone call to the front desk were told no one on staff was able to access clean linens; the earliest would be 11:00 pm. My husband when to the front desk in person. He found two attendants lounging in the lobby. He inquired again about getting clean sheets. Eventually, one of the front desk employees got us clean linens. Disappointing experience.

Nice stay. Not far from Truist Stadium.

I booked an executive suite in April for August. When we arrived at 4pm for check in I was told my room was not yet ready and they had no ETA when my room would be available as they were short on housekeepers. With my concert starting at 7 and all hotels in the area booked I was left with no options. They only offered me a 2 queen room no suite for the same price. No discounts other than free parking. The room lacked amenities and was poorly cleaned. The room was also a conjoining room. We could hear every conversation and movement from the guest in the adjoining room. The next morning at check out there were signs posted that there would be no complimentary breakfast and please enjoy a free Starbucks coffee instead. Well the Starbucks coffee was prepared grocery store coffee grounds in a container to pour yourself. Worst experience ever! I DO NOT recommend.

It was a nice property

Property was clean and employees were very helpful and polite. Would definitely stay there again.

The Good: The Check-in process was smooth and efficient. The room appeared to look clean upon entry, and definitely looked every bit of a luxurious experience. It’s located directly across from the mall and near a variety of food places. The Okay: The bathroom shower is within a tub and the placement of the shower gels and shampoos are directly underneath. The Bad: The room smelled like stagnant water (or mold?). The tub filled with water when the shower was running—despite the plug being up. Within 5 minutes, the tub was half-way filled. The Ugly: We were placed on the fourth floor. As soon as we stepped off the elevator, we heard music blasting in the hallway from one of the rooms. Since I was already told that the hotel was booked to the hilt—I knew we wouldn’t be able to switch rooms. That music and loud commotion did not stop until late. We were awakened at 2am by fighting—literal furniture moving fighting directly next door to us. This went on for 10mins until we stepped into the hallway and said we’d call the police. Overall: For the price of the hotel per night, I’d expect a way better experience and condition. This has been, by far, one of the worst hotel stays I’ve experienced in years.

The staff took too long to check in and once I got to the counter and was being checked in the agent did communicate clearly that she needed me to insert my card into the machine so I was standing waiting on her to complete my check in and give me my keys and she never said anything. Finally I asked what the hold up was and she said she was waiting on me to pay the $50 incidental fee. I found her to be unprofessional. Once I paid and received the key she didn't explain (as a typical agent would) the layout of the hotel, it's amenities, or the parking to building acess. I've stayed at the Sonesta Hilton Head previously and thought I made a good choice, but I was mistaken and will never book at this location again. Additionally, there were at least 2 customers during my check in process that experienced issues with there room keys and/or room door upon leaving for my evening the bolt on my room door was stuck and took some time to get back into the slot so that we could close the door.