The ladies at the front desk were very kind and helpful. 5 stars to them!! The breakfast was great and the steakhouse next door was very nice to have so close, with great meals.

Clean room

We really liked the stay however there are couple of factors which are very crucial to consider to improve the services you deliver. 1. Lighting in the rooms is very limited and there are table lamps which come to rescue and not the ceiling lights. Its surprising that in the queen suite there were only 2 night lamps and nothing extra. Same thing in the living area which only has 2 table lamps and a small light over microwave. It feels like there is too much cost cutting on good lighting which is a core part of the stay. You need to improve on this please. 2. Drinking water is being charged for 3 bucks extra which is only 500 ml which is not acceptable. After booking a stay of almost 200 dollars water is charged extra and no filling station available. 3. There is a coupon provided for breakfast with 15 percent off. However for a breakfast setup the items are quite expensive ($22 CAD omlette, same prices continue for french toast omlette and tradition breakfast) coffee is not included and which is additional $4CAD. one might feel thats its too expensive and that's why most people would prefer having it outside. Rooms were preety good apart from lighting setup and until you get used to it. Bathroom accessories were very nice and everything was provided. Overall you will like the view from the rooms and are spacious if you are booking a suite, not sure about other rooms. But might reconsider booking next time due to some of these factors which I personally didnt l

housekeeping didnt leave the clean towels next day. i was stucked in elevator for more than 25 minutes. no apologise

Friendly staff, great location! Massive rooms!!

Room was quite nice and spacious. Very friendly staff. Would recommend

Great staff, nice suite and quiet in general

Everything was good. Keep up the excellent work and service

I like all about the property

Due to pool renovations, only 1 pool (of 3) was open during our stay -- it was well maintained and had plenty of clean/dry towels. The made to order breakfast (added cost) was a nice change to the "free" Continental breakfasts (typically just starch items) at other places. Mattress were better than most but still not great. While they added a deposit, some tourist location fees, and parking (less than others in the area) at check-in; the overall price was reasonable and facility and room quality made up for this minor inconvenience -- and I was aware of this before booking because I read all the fine pront.

Charged for parking, had a Starbucks inside but never open, and the prices were never the same. Only has 1 pool to use, half the plugs in the rooms dont work. Definitely worth paying a bit more elsewhere and get a better experience. Wont be going back.

We checked in after 8p and could t get into the hotel since we didn’t have a key. Checked in and out air conditioner was so loud and hardly worked but it was late and our kids had to get to bed so we didn’t ask to switch rooms. I. The morning we needed ice and the Front desk said to go to floor 4. So got there and said to go to floor 6. The bathroom was dusty - just. Oops tell had t been cleaned well in a while.

This hotel is very nice and the beds are comfortable and the bathroon is spacious. We love the separate suite. Definitely staying there again.

need hot tub repair

The room lacked a table and a lamp in the sitting area. So you had two chairs and no where to put a drink and no light to read by. The shower was impossible to turn on. The room size was impressive.

1. My small dog found a black Thong underneath the couch! 2. When its a suite, like we’re staying for 7 days. perhaps dont put a smallest fridge like a college kid would own in his dorm room.

I stayed at Ramada Plaza for a few nights and I want to especially mention Sherjeel for his outstanding service. He was professional, approachable, and always went the extra mile to make sure I was comfortable. His polite manner and genuine care made my stay memorable. Staff like Sherjeel truly set a high standard for customer service, and I really appreciate all his efforts.

They charge a resort fee when the pool is under renovation. You pay for something you can not use.

Good Hotel reasonable price big rooms

Beware of extra charges , resorts fee 20.00 , parking 20.00 my 20 lb cockapoo 40.00 plus 89.00 a night 169.00 CAD definitely not worth it , Resort fee ? Outdoor pool closed , half the hotel under renovation Lundys lane / QEW paid another 10.00 for parking near the falls , to far to walk with my dog , 89.00 a night definitely worth it , not 169.00 got ripped off , thanks Mike Brampton Ontario Canada 🍁