The Clocktower Hotel at Century House, an Ascend Collection Hotel

Explore The Clocktower Hotel at Century House, an Ascend Collection Hotel
8.0
Very Good
From 961 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

10.0

Service and Facilites

8.4

Traveler Reviews The Clocktower Hotel at Century House, an Ascend Collection Hotel

Number of reviews per page
20
40
Top reviews
Paul
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

pretty good breakfast wanted to spend more time relaxing by the pool but was short on time. Bed was very comfortable. I got one of the best nights sleep I've had in a while .
Craig
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff were very friendly and the breakfast was different everyday.
Carol
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great hotel !
Sarah
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Really nice value, clean and comfy. Very nice breakfast too.
Cassandra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All the staff I saw had positive attitudes. Aaliyah checked us in great personality made me feel welcomed. Last minute accommodation to put my group in rooms near one another met even though hotel was full. Thank u for saving me the 🍪 girl. kitchen staff - breakfast delicious, cleaniless of staff and food area excellent. Loved Theo's personality. Raquel in housekeeping great. Treasure at front desk positive demeanor pool area needed towels they came right away, and check out was a breeze. Rooms were clean beds comfortable. Cons- pool water was cold/no smoking on patio everything else about Clocktower was excellent and I rate them a 9 mainly because of the pool water😁. Our stay was 9/5 - 9/7/25
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Nita
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good location, good service. Parking is a bit challenging at night
melissa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It is hands down one of the cleanest hotels we have ever stayed in. The staff is top-notch, attentive, and respectful. Everything was immaculate. I have stayed in 5-star hotels that don't beat the cleanliness and courtesy of the staff here, they all deserve a raise! I was quite impressed. Check-in and check-out were a breeze. My family and I had a comfortable and enjoyable stay, and I recommend this hotel to anyone looking for accommodations in the Albany area.
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Amanda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Quick trip, but this was clean and had a great breakfast.
David
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

DON’T book this nasty place unless you have great health insurance
Verified traveler
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Excellent breakfast
Richard
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

property was very accommodating,clean and convenient. Staff was very friendly and obliging. We have stayed here several times and have always enjoyed our stay.
R
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We were pleasantly surprised. Rooms seemed recent renovated. Friendly staff. Decent breakfast.
Irene
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The bathroom renovation was nice, but hair, a purple spot in the tub, toothpaste in the sink an old washcloth and an empty Kleenex box
Christina
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I received a test message in the morning to confirm our reservation. I then let them know that we would not be checking in until 1 AM. Upon our arrival I had my youngest daughter sleeping and carried her upstairs to a dirty room. It wasnt only dirty but i beleive someone elses room. There was an unmade bed and towels and clothes in the room. I tried to message them back on the app that they were using and call the front desk but there was no answer. I then had to go back down and find someone to see if we could get a different room. Little to say it was very upsetting.
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Shayla
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was great
Robert
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean rooms, friendly staff, beds were comfortable. I chose this hotel based on reviews online, and it was consistent with most reviews. Would recommend.
RASHMI
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The stay was very comfortable
Elaina
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This place was clean, the staff was helpful and kind, and the breakfast was delicious!
Chintan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Best location and good service.
Ann
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This is a well maintained property, quiet location but has amenities typical of a property its size. Huge indoor pool and nice outdoor patio area (covered) to sit outside during the spring, summer and early fall seasons. Staff was top-notch.
Number of reviews per page
20
40