The staff at this location is terrific; they're friendly and accommodating at the front desk and in the dining areas. During check-in, I asked for my room to be freshened during our two-night stay - linens, towels, trash, etc. While one side of the room was refreshed, the other wasn't. Both beds had clearly been slept in, and only one towel was taken; none were added, despite several being dirty and placed in the bathtub. The trash wasn't emptied, and new water and coffee cups were not refreshed. This has never happened before at a Drury, so it is likely an anomaly.