Place is nice and clean. But without microwave in the room is very inconvient.

From the moment we checked in, it was clear this hotel had no interest in making a good impression. Our first room had carpeting so stained and questionable, it looked like a wild frat party was just there. We immediately requested a different room, only to find the second one marginally better. There were six of us in the room — yet only two plastic cups and one travel-sized bottle of shampoo. I may not run a hotel, but I do know that basic amenities for paying guests shouldn’t feel like a game of Survivor. As a final insult, when we took the kids to the pool, there were no towels available. We asked the front desk, who kindly assured us someone would bring them. Twenty minutes later, still dripping and towel-less, we had to drag our soaking wet (and shivering) children back through the hotel. To sum it up: if you enjoy low standards, empty promises, and a touch of mild hypothermia — this is the place for you.

Right across from the mall, excellent

Safe and convenient. Excellent property

Excellent staff

Central location to restaurants and shopping - very walkable. 15-20 minute bike ride to downtown (they have a bike storage room!). Parking also convenient. Staff are exceptional, welcoming, friendly, and service oriented.

First day we clogged toilet and ask for staff and they give me plunger to do it my self.i have no choice coz that the only option they want me to do.quite disappointed.

Room smell is so bad

Excellent pub and food. Some renovation work going on but work crew was very good at noise levels and clean up. Check in and out staff were very friendly and helpful

Good

Great Property...will stay again, next time we are in Kelowna

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Convenient location for us that we were able to access everything readily for our needs. Hotel room was clean and comfortable.

Good stay

An older property, but it's clean, is a good location, and the staff is friendly. Met all our family's needs and we would return.

It was

Great hotel and location but you would need a car as the property about 15 minutes from the waterfront area. Staff was extremely helpful and pleasant.

Friendly staff - Good service - Cozy room with amenities - Highly recommended.

Good place to stay clean rooms clean building, nice pool

Very decent place