Need to fix the elevator been down since I checked in last month!!!!! Included in the price right????

When I arrived at Extended Stay America Austin Metro, I was immediately put in a dangerous situation. An employee’s dog jumped on me the moment I stepped onto the property. I am deathly afraid of dogs, and this was terrifying. Instead of apologizing or taking responsibility for their employee’s animal attacking a guest, the staff told me to leave the hotel. At that moment, I was told I would receive a refund since I was being removed through no fault of my own. That was a lie. They refused to return my money and hid behind their “no refund” policy, even though the entire incident was caused by them. This is a property that allows employees’ dogs to jump on guests, then kicks the guest out, and finally keeps your money like they’re reaching right into your pocket. Completely unprofessional, unsafe, and unethical. If you value your safety, your sanity, and your wallet, stay far away from this place. There are plenty of other hotels in Austin that don’t treat paying guests like disposable nuisances.

The property smells and front desk clerk had an altitude while I was checking in. Never again!

It had a disgusting snell. And very loud from upstairs

horrible, roaches and filthy

By far the best experience ive had from the Extended Stay America chain. Extremely clean and well maintained and the setup of the rooms were great

10/10 will come back!

This place was just nasty! Roaches all on the wall and floor

Whole building smells bad , carpet is sticky and no trash cans available in room

M

We changed rooms twice. In the first room the bathroom sink was stopped up with gross debris in the sink. The second room was filthy and smelled like cigarette smoke. The third room still had garbage in the trash can from the last occupants. People at the front desk did change the room but were not nice.

If roaches, sticky floors and frivolous fees for amenities that would otherwise be standard (like fresh linens) are your thing, well, this place would be a match for you. Not to mention the cracked sink and barely functional shower...but those are things adventurous travelers can discover for themselves.

I like the friendly atmosphere at this quiet and cozy place!

No dishes or cookware rven though it had a kitchen. No coffee pot. Gront drsk is closed from 10p-10a so no one to help you when you have an isdue like our toilet getting clogged 3 hours after arriving. Very ghetto hotel smelled like weed all in the building. Will never stay again !

Room stunk like weed and cigarettes. Beds appeared clean. But did not smell clean. Very dated and worn out shower faucet did not work correctly at all.

The rooms are out dated. They are clean but the kitchen needs to be updated!

Our stay was absolutely awful. Our room had bugs in it, it wasn’t clean, the door to the room kept getting stuck so you had to body slam it to get it open, the AC was coming off the wall the lights barely worked the room smelled like smoke and we had a lizard in our room. When we went up to the front desk to get someone to help at least catch the lizard no one was there after 10pm and no one answered the phone when though we were assured that someone would answer after 10. We were forced to stay the night even though we really didn’t want to and when we went to talk to the property manager the next morning so we could cancel our reservation she laughed at us. I will NEVER stay with Extended Stay Austin Metro ever again

I chose this place based on what I was looking for as far as amenities, example, breakfast, pool, etc. based on the description this place was best. When we got there we were told that there was no pool(closed), there was no ice machine, they do not do breakfast anymore.

Didn’t ask my age when I was checking out online and verify that I was 21 before i paid them full price. Once I got there they refused my stay at 8:00pm and did not give me a refund even though i had not been asked any questions regarding my age before paying full price.

Bed bugs , no bathroom door lock .. friendly staff however the property facilities need to be improved . Not recommended for family !!!