It was clean. Staff was courteous. Breakfast was really good.

The rooms had an unpleasant odour. We changed from the first but the second room was no better.

Its in a great location of downtown troy. Nice restaurants, shops, bakeries, etc

Very good

We only stayed here for one night because we were visiting RPI. Everything was great!

Clean rooms, nice front desk

Breakfast was good. Beds were comfortable. Location is perfect for us. Will stay here again

Hotel was great but beds not so comfortable.

It was clean, staff was friendly and accommodating. Breakfast was versatile.

Decent breakfast, rooms were noisy

⭐️⭐️⭐️⭐️⭐️ Great stay at Best Western Plus Franklin Square Inn! The staff was very friendly and accommodating, and the hotel was spotless. The location is perfect—right in the center of Troy, close to everything. Highly recommend for anyone visiting the area.

Terrible experience. We arrived at 1 a.m. to find a transient outside the entrance, and there were no clear signs showing the lobby is on another floor. Staff made me feel like I was bothering them by checking in late. The room was the worst part—smelled like sweat and dampness, like a dirty locker room. It felt unclean, and I couldn’t even sleep worrying about bed bugs. I left the next morning and booked another hotel, even though this stay was prepaid. Not worth the money or the stress.

It was safe and clean. Just what I needed after a long busy day of work and travel. I got some well needed rest.

Nice bed. Shower was nice. Nice tv and stations. Breakfast was good

No thanks

Placed in the heart of downtown Troy! Close to unique shops, great coffee shops, lots of dining options and the very best Saturday Farmers Market. Staff is always friendly, and they do a great complimentary breakfast.

Room was good bed comfortable,breakfast good,parking good

The hotel itself is great, and there’s a neat little bbq place across the road, I would just avoid going out too far at night!

The hotel was lovely. Couldn’t give it 5 stars due to cleanliness. My room smelled of stale cigarette smoke. I asked about changing rooms and was told they were all sold out. Otherwise things were good. I didn’t partake, but the daily breakfast seemed popular among the guests with the lobby eating area full of guests each morning.

Breakfast was one of the better free hotel breakfasts I’ve had!