Stay Away from this hotel. This is at best a 3.5-star hotel, not the 5-star listed here. There is no air conditioning to speak of, rooms were at best at 27 degrees C at night. The staff is wonderfully polite though, but would be good if they would not lie about not being able to fix the air conditioning and rooms not being ready -- when the rooms actually were ready. Overall, a poor quality hotel and no reason to stay here if you have other choices.

One receptionist was very rude (Red haired Polish lady).That’s all. Expect more from five star hotel staff.

Staff was good Extremely disappointed that our hotel charged us extra for a suite yet had no real working air conditioning Room would not go below 22 C

Warm welcome and great staff and service!

The property has GREAT staff, they are very accommodating and helpful. Enjoyed my stay and would definitely recommend!

We really enjoyed our stay ! Great rooms , very friendly and helpful staff , great facilities and location . We will definitely return to this gem of a hotel !

Located in the heart of Zurich downtown and next to the lake. Very clean and comfortable beds. I would stay there next time for sure

good hotel

This was a great location, near the lake. The people working at the hotel were great. I recommend it.

about the A/C in the room is very bad and not change for me the room he keep me in same room and not give me anything to make me happy.

Booked a one night stay-cation and used the room during the day as part of a bachelorette celebration. The staff went over and above in providing extra refreshments for the celebration and was very accommodating to my requests.

The bathroom was so small my husband literally couldn’t use the facilities without very awkward positioning. The air was broken and we couldn’t adjust the heat down, which made it impossible to sleep at night, and since it was below freezing at night, was too cold to open the window to cool down the room. Employees are excellent though.

Nice stay with friendly staff, always happy to give directions or recommend restaurants. Location is great with easy access to shops and restaurants, and just a short stroll away from the lake.

We booked a junior suite. The room was clean and comfortable enough but we were surprised to find the furniture and the bed head in a very worn and tatty condition. This is unacceptable at any price but at CHF620 per night is very poor. We won’t return.

I booked club rooms and wasn’t too happy with the rooms themselves. The hotel needs some updating, there is no club lounge but we did get breakfast. The location is decent, it’s inside a business area, but an easy walk to the old town area.

Carpet smells bad in the rooms and corridors. For the price I paid it’s not of Sheraton quality...

Excellent location. Close to the lake. Spacious clean rooms. The staff was super nice

The position of the hotel is very good by the lake and near to old city. The nice room with confortable bed.

We stayed 3 nights at the hotel . Convenient location .. very clean hotel and helpful staff . Thank you

Great staff!