Wonderful Resort

It was a good place for weekend Gateway for families with small kids.

Excellent customer service.

Y

Room

The pool water in all the pools were uncomfortably warm; it was very hot weather wise but better care to the pools needs to be done. The pools were also filthy and seemed to need more chemical treatments to them. We paid for an ocean front room were ocean front facing but had zero view of the water. We had palm trees and the brush on the sand blocking the entire view. We booked this in January and were disappointed our request for an ocean front were not met. There are several towers for rooms; they wanted to put us in the last tower which was a 10 minute walk to the main area and it was not ocean front. We were able to switch to the main area to “ocean front” but it wasn’t really ocean front at all. It’s a vacation club property so if your looking for a quiet more classy fit of a resort stay I would not recommend.

Private beach is great

Loved my stay

1st floor dark, dirty and tired oceanfront villa. Low cellular reception and spotty wi-fi, dropped out often. Expended materials piled up around service areas (empty boxes, containers, bags, etc.). Lots of visible wear and tear/stains on furnishings and heavy usage appearance on and around doors. Trash accumulation on rooftops just outside of windows and balcony (cigarette butts/broken beer bottles, banana peels…) The property is well overdue for a refresh.

Green water in the jetted bathtub and the staff claimed was normal. i used to live in that town and never had green water in my tub. Clean the jets or get a filtration system. I wouldn't drink the water after they told me that

I really liked the property. The food at the bar and grill was amazing.

First time staying here and we’ll definitely be back. Everything was clean, safe and easy to find. Loved all the amenities of the villa. Having a full kitchen and washer/dryer was amazing. Bed was comfortable and the view was amazing. Can’t wait to come back!

It was ok, they didnt even have our reservation, the manager was helpful at the end, i was feeling i was begging them, i was there with my entire family and they did t find my reservation. After 2 hours they accommodate us. I guess they blamed expedia.

Although we only stayed one night, I was very impressed by their service and attention to detail, especially in such a large campus with multiple buildings. As we were driving away from the hotel in the afternoon, after having spent the day by the pool, I realized I had left my rain jacket in the closet that morning. We turned around and returned to the main desk, where I reported my forgotten jacket. The attendant placed a call to housekeeping, describing my jacket, noting the building, and our room number, and within minutes my jacket was brought to the main desk and returned to me! I was most grateful as I thought it was gone forever. Great staff at work!

Overall the place was nice and we had a great time! My only complaint is that we added an extra night. They said we were all set, but once that extra day came, our cards were deactivated. They didn’t deactivate them until that evening though, so when we came in exhausted at the end of the night, the kids and I had to sit out in the hallway while my husband went to get new cards, and we weren’t near the lobby

First time here and we loved it. The food is a little pricey. They do offer lots of amenities for all ages. The staff has games for all ages from toddlers to adults and they do get the crowd up and going. I would say, this is a must go too. Our expectation was at first, it will be nice as we drive up to check in. After checking in and heading up to our room, we were blown away on the view and what the room had to offer. Our room had a full kitchen with a washer and dryer. There are 5 pools, 2 hot tubs, 2 places to eat and grab drinks, rec center, and a food market that has gifts, pools toys, drinks for all ages, coffee, sun tan lotion, etc.

Overall it’s an amazing property and a great location. Didn’t like that we had to rent beach chairs/umbrella. Also didn’t have enough pool chairs or staff not monitoring who was simply saving chairs and not actively using them.

Everything you could want is at resort including market, outdoor bar, restaurant

Will definitely be back! We loved the Hotel

I loved everything about my trip. I stayed in the Kingfish building at the south end of the island. Perfect 3rd floor views of the harbor channel and the ocean. Our building had its own pool and bar and that was super!