Residence Inn By Marriott Grand Rapids West

Explore Residence Inn By Marriott Grand Rapids West
8.8
Very Good
From 402 reviews
Cleanliness

8.8

Room Comfort

9.0

Location

9.4

Service and Facilites

9.2

Traveler Reviews Residence Inn By Marriott Grand Rapids West

Number of reviews per page
20
40
Top reviews
Charles
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location, close to many restaurants and shopping. Also quite easy to get on local highways pretty quickly. Did not eat breakfast at all cause it’s your typical hotel breakfast with fake eggs. Rooms definitely show their age.
Deborah
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff very friendly
Byron
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Air condition was way too loud in my room
Theresa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room staff and staff in the breakfast area were very friendly and helpful.
Mario
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great service!
douglas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great location A lot of dining options within walking distance Very nice breakfast with lots of choivesn
FRED M
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

we had a few insects in the room
Hillary
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I would have given this property 5 stars if it was just about the staff!! The staff at this hotel are excellent. They always have a smile and a greeting and go above and beyond to help in whatever way you need. Stephen and Tanya are so welcoming every morning at breakfast and are so helpful and kind. Unfortunately, we dealt with a bit of a bug problem and found ourselves killing quit a few cockroaches and earwigs during our stay, which was not nice. The good at breakfast was more than adequate and the room was mostly comfortable. The pool area could have been better with lounge chairs and umbrellas. Overall, I would stay here again because the staff is so amazon.
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Timothy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Clean. Good staff. Great breakfast.
Darlene
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

It was Great ad i plan to stay there again when i return in Aug breakfast was great clean neat fresh
DONALD
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

This place is rough.
Francis
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Downtown location provided easy access to dining options. Breakfast was good
Jennifer
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Hotel was musty smelling, bathtub faucet dripped all night, heat was super noisy and could hear everything from the neighboring room and bathroom. Would not stay here again.
Evelyn
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

The staff was very friendly at every turn. Easy parking and a good location. The Residence Inn is lacking in maintenance however because the common areas had a funny smell. The carpet should be replaced, our bathroom sink had a slow drain and the toilet needed attention. The bedding was clean and very comfortable and the room was decent for an overnight stay but the hotel needs a lot more maintenance and attention to earn more stars.
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Carol
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The check in was efficient, very friendly and welcoming staff. Very clean room and comfy bed! Breakfast had options and was tasty!
Marilyn
icon-Leisure
Leisure
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Room had some items needing attention ie dishes
Shauna
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The location was perfect! Near shopping and restaurants…very convenient.
Laura
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

We appreciate the friendly, helpful employees. The room was clean, cozy and comfortable.
Anna
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

We found the staff to be very friendly and helpful. The continental breakfast was fresh and plentiful. Our room was comfortable. I heartily recommend this hotel
Christina
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

I got bed bugs here and it really ruined everything for me
Number of reviews per page
20
40