Reception and Bar Staff very helpful and friendly during stay

Very outdated, room was dusty, stuffy and stunk of cigarettes. Bed was so uncomfortable, didn’t sleep at all. Mattress so soft might as well be non existent. Just overall poor. Positives: very central, car park included.

What a disappointment. If you’re expecting what you see in the photos advertised…don’t. Arrived and the first room we were allocated was grim. - The toilet didn’t flush - The toilet was dirty, the kind of dirty where it doesn’t look like it’s been cleaned properly for some time and simple deep clean would have done the job - Sink also covered in old grime, again easily sorted with a deep clean - Carpet that was snagged and dirty - Bed - one of its legs looked to be holding on for dear life - No loo roll - Cobwebs - Grubby old yellowing shower curtain - General stains and splashes on wall - No shower gel etc just one small bar or soap to share - Complimentary tray (tea, coffee, water etc) nothing like the photo. Asked for a change of room due to none flushing toilet and the customer service was terrible. General body language and the tone of the conversation made us feel very uncomfortable and like we were very much an inconvenience. Second room marginally better, but still no loo roll, stains on walls, poor quality mattress and dirty toilet again. We were meant to be staying two nights but only did one and booked ourself into another local hotel at our cost. We just didn’t feel comfortable, particularly safe or welcome. Says it has a restaurant, it doesn’t and the whole place was just tired and feels like it’s on its way out. When I used the toilet in the main reception, AGAIN no toilet roll.

Stayed 5 nights room cleaned once ran out of toilet roll reception had bone had to go and buy some. No manager to complain to

Second time I have stayed here and it just ticks the boxes for me

Really liked the old fashioned feel of the property and room. There is a bit of noise from the msin road outside but I ubderstand there isn't a lot they can do about that. Would stay here again.

Website advised a restaurant which wasnt running, cold water tap In bathroom didnt work, shower fixtures loose and incredibly poor pressure, poor breakfast, couldnt poach eggs,

No Towels (shortage on towels lately was the answer I got from reception) No shower gel in room or reception Water ran out mid shower (probably good job as had no towel) Dirty socks on shower rail Room looks like has been preserved in time from the 1980s Avoid at all costs

Best Western, worst would be a better name. Ripped carpet, dirt bathroom. Soiled toilet to name a few! Avoid this place at all costs!

Convenient to everything ddowntown around the Cardiff Castle. Staff was excellent and very helpful. It was a little hard to find and we had to park in the multi level car park a few blocks away. But loved the place. The only negative thing was the orange juice at breakfast. I'm sure it was a mistake I had already taken a few large gulps of it before I tasted it was very furmented. I didn't do very well from 12 to 24hrs after that because of that. However, the rest of the breakfast was top notch and food excellent. I think someone just loaded a bad batch of orange juice in their container.

So shocked how bad this place is. Urine on the toilet seat. Ripped bed sheets. Extremely hot room despite all windows being open. Dirty table and bin in bathroom. Paper thin walls and very smelly.

We had a twin room, my bed was desperately uncomfortable with a sagging middle - it needs replacing. Fortunately, there was a 3rd bed in the room, so slept there.

We were given a top-floor, city view room during 30c weather. The room was crooked. The floor was uneven. The bed was slanted. The heat made the room sticky and unbearable. Opening the window made it smell of pigeon poop. The bathroom was mouldy with a disgusting shower curtain, a metal holder that my husband cut his head on, no temperature control on the very hot water, and tub sides that were painful to climb over. A complaint lead us to another room on the garden/parking side that was much better. The staff who assigned us the horrible room was unfriendly almost to the point of rudeness. The staff who reassigned us the next morning was very friendly and helpful. We do not recommend a city view room. Fair value for close to high street but chose a garden room in the newer wing.

N

Really nice old building with spacious rooms, well situated in the town and the breakfast had a good selection

Very dated meds a new mattress and headboard. Inside window frame dirty. Very basic room

I went for a deluxe room but there certainly was nothing deluxe about only the size. The room was so hot I could hardly sleep. The towel rail was on fully and could not be turned off. Bathroom was like a sauna and shower head full of scale with a trickle of water coming out.

Not somewhere I would ever return to, it was dirty, the toilet had not been flushed from previous occupant, terrible drain smell, broken lamp in room, only one mug for us to either share or take it in turns to have a cuppa, uncomfortable bed, very ratty, no redeeming qualities whatsoever!!

Tired and in need of renovation. Certainly overpriced for the standard of room.

Appreciate it was a hot day but the rooms and corridors were boiling, a fab in the room would have helped. The breakfast was sub par too, no juice, no tea, some food was cold