They didn’t clean our room properly and every day. No trash was taken away, no clean towels. We had to beg them to clean the room.

Ok

Great place

Our covers on both beds where stained and they seemed short staffed at night but overall for the price and location I think I would give another stay

Very nice facility, suites and breakfast included.

Our recent stay at the Sonesta Plantation was disappointing and did not meet expectations. The property itself felt more like a construction site than a hotel. Hallways had unpainted plaster patches and visible holes, giving the hotel an unfinished and poorly maintained appearance. On the pool deck, ants were noticeable, and there were no pool towels available during our visit. To make matters worse, the pool area often smelled of smoke from cigars, hookah, and general smoking, which was unpleasant, especially for families. At times, there was even a strong odor of weed inside our suite. The amenities also fell short. The washer and dryer were broken, the pancake machine did not work, and only one side of the toaster functioned. The freezer door in our room would not stay shut, and the ice maker was out of order. These small but important details added up and made the stay frustrating. Breakfast was another letdown. The only hot items were watery scrambled eggs and sausages that looked more like hot dogs. While there was oatmeal, toast, yogurt, and muffins, the overall quality was far below what we expected. Overall, the Sonesta Plantation needs significant improvements in maintenance, cleanliness, and amenities. At present, I would not recommend it for guests seeking a relaxing and enjoyable stay.

Excellent place to stay for a while! I would definitely stay there again when I am in the area.

Extremely pleasant and our “pup” loved his stay as well! Breakfast was great, coffee lovers will be pleased with the coffee, staff is well experienced, warm, professional and very personable. The entire system appears extremely well organized. Will be returning!!!!

The attitude of the gentleman at the front desk was poor!

Well

Worth every penny

Friendly staff

Updating needed, no fan in the bathroom. Carpeting older and corridor walls spackled and need paint. A few of the front end staff very friendly and helpful.

PROS: 1) Hotel is very Clean. 2) Everything works well in the hotel rooms. 3) Free Washing. 4) Free breakfast. 5) Kitchen available. CONS: 1) Need to pay for Parking at the Hotel. 2) Parking lot is very dark at nighttime. 3) Limited Breakfast choices. 4) Have to pay $10 USD per package for Amazon. Deliveries. 5) I stayed there 4 nights and no room cleaning. 6) I had to call for toilet paper.

Nice. Clean. Quiet

Friendly staff, clean rooms, free breakfast

My stay at Sonesta was okay. The only thing that I did not like about this hotel is that Housekeeping did not check daily to see if I needed towels or fresh linen. I was at Sonesta for 6 nights and only one day they came to clean my room and replace towels. The breakfast was decent. Other than that this property I felt safe and around the hotel and it was clean around the property. The Publix grocery store was across the street; and this was very convenient to me.

On 6/9, I checked into the Sonesta Plantation for a 25-night stay for business. On 6/ 27, I reported to hotel mngmt the presence of termites in my room. They called Ecolab, to come and check it out. Marlon with Ecolab, entered my room a few hours later and immediately stated that what I was seeing was in fact termites. He checked every cabinet and piece of furniture. I previously had a home in SFL that had termites so I am aware of what termite activity looks like. This whole situation was extremely traumatic to me. I moved into a new home less than a year ago. The thought of taking termites back with me to my new home was extremely upsetting. I sat there in tears on my computer thinking about what all of this meant for me and my belongings. After procuring a hotel thirty minutes away (there were no more rooms), I started the arduous task of packing. I made sure to check all of my belongings very carefully. I threw out everything made of wood or cardboard because that is termite food. I packed all of my clothes from the dresser that had termites into plastic bags so I could take them to be cleaned. I wasn’t going to take any chances that I might bring one of these pests back home with me. Meanwhile, the hotel produced a document stating there were no termites in my room. I find this lie very offensive since the evidence was clear. I even uploaded the photo to the internet and it came to the same conclusion (see photo).

Twice we reported the coffee maker in our room was leaking water and the glass round table inside the microwave was missing. Front desk personnel said they would take care of these issues right away, yet nothing was done. Breakfast in the morning was good but last half hour of dining time had food running low and staff would not replenish food even though still had full hotel with lots of hungry people.

The bathroom sink was clogged. Our stay was a Thursday, through third to Tuesday and when we reported it on the weekend, they had no maintenance available to address the clogged sink. The entire room smelled like stale water, which was evident by the bottoms of the doors and cabinets had water stains to them. The entire room was overwhelmed with what I could best describe as a room deodorizer in attempt to hide the musty, wet smell. We came to this conclusion when we visited a family members room in the same hotel and there is smelled fresh and clean.