Extended Stay America Suites White Plains Elmsford

Explore Extended Stay America Suites White Plains Elmsford
6.6
Pleasant
From 966 reviews
Cleanliness

6.8

Room Comfort

7.0

Service and Facilites

7.4

Traveler Reviews Extended Stay America Suites White Plains Elmsford

Number of reviews per page
20
40
Top reviews
Basmattie
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I didn’t like that the entire hotel smells like disinfectant and cannabis!!! The sheets were stained and the towels felt like sandpaper. A lot of unhoused folks around the property. No worth the $$ We couldn’t find any where else in the vicinity to stay.
William
icon-Leisure
Leisure
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Rundown and dirty
Leo
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Old no up keep
Kathleen
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I love the fact that each room is like a little studio apartment and you have a big refrigerator with the convenience of a sink and stove if you need it. The rooms are very spacious. They could use a little help with their cleaning, especially the floors.
Sophia
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was not up to par. The toilet was broken. People walking around and smoking in there rooms.
Ellen
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Infested with cockroaches crawling around the room, called front desk and was told they’ll let management know.
jose said
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very nice
Sherry
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

I was a little bit skeptical at first because of all the bad reviews the hotel got in the past but I have to say it was clean. It was quiet. The staff were very pleasant and besides not having a pool I would go there again when I want to be in Zen mode and just do me and relax cuz it's definitely a good environment for that. I give him five stars
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Joseph
icon-Business
Business
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The TV did not work hotel staff was unable to fix until the next day and they said they could not give me a discount because I used Hotels.com - I guess I should not use Hotels.com Will Hotels.com give me a discount?
Shannen
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Looks nothing like the pictures. I think they use this place as a placement for homeless ppl.
Carlos
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Good location . Clean and staff very friendly
Kelly
icon-Leisure
Leisure
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Quiet efficient
Erwin
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

We were satisfied with the overall stay, we were very disappointed that they advertised breakfast, and there was no such thing. Breakfast consisted of coffee or tea and muffins.
Diane
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It’s ok
Ebony
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I only didn't like it wasn't enough baggage carts available.
Verified traveler
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Hotel service sucked room had bugs told the front desk guy Daquan he kindvof ignored me. Asked for refund he said i will get it in 3 to 5 days it was like 10 days no redund had to get my bank involved
David
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Pretty low level all around (appearance more so than any actual experience)
Joseph
icon-Business
Business
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

fridge was not working
F
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Terrible stay. Cockroaches everywhere and then I notified management. They moved me to a new room which looked like it had a leak in it, and the paint was falling off from the ceiling. Then they moved to me to another room and that didn’t help at all I asked for a partial refund and they said to call someone. absolutely disgusting.
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Frank
icon-Leisure
Leisure
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Lobby smells like mamajuana and cigarettes. Seems like a hotel for homeless that the town pays for them to stay. I respect that but the hotel is disgusting. Property is disgusting. I would never stay again and prefer to pay significantly more to stay elsewhere
Number of reviews per page
20
40