The price was cheaper than all the competition so there should be some understanding regarding the "quality" of this hotel. I would stay there again if there were no other more expensive hotels with availability. It's not so bad that you can't stay there. And the staff is very nice and professional...they can't help that they have an older, rundown hotel to manage. It just needs an investment to make it "average"...right now it's below average....but very cheap...so that's fair!

The only positive comment I can make about this hotel is that the young lady who checked us in, (with long black curly hair) was very pleasant when we checked in. That said, this property is run down, and not well-maintained. Our room was damp, dark and dirty. We were there for three nights and the room was only “cleaned” once while we were there. The door to the room and hallway outside the room had black scuff marks in various places and it appeared as if someone had attempted to remove the peep hole from the door to our room. The hallway also smelled heavily of cigarette smoke. The elevator down button pointed to the side (not up or down) and was very slow. In addition, we told Lilly at the front desk after our first night that we booked an extra night in error and we were only staying three nights instead of four. Lilly told us she could do nothing since we booked the hotel through a third party - Expedia - and we must “call them.” Even if true, it was clear that she had no interest in assisting us and she made no attempt to contact her manager to discuss the matter. Moreover, Lilly refused to provide us with a receipt upon check out, and said that too had to be obtained through Expedia. In all the years that I’ve traveled for work and pleasure, I’ve never been denied a receipt upon request, and typically, with more than 24 hours notice of early check out, I have not been charged for the extra night. I am disappointed in the very poor service we received.

Air conditioning was bad. It was noisy, smelly and did not cool well. Parking was okay; no issues. Breakfast was not bad; if you came down for the last hour of breakfast they ran out of some items. The room and building conditions were bad. Everything was banged up, and poorly maintained and not well kept.

First, let me say that this hotel was cheaper than everything else in the area so I should not expect 4 or 5-star quality at the price I paid. Second, the staff was excellent. But…I won’t stay at this hotel again as it simply isn’t nice enough…outdated, door wouldn’t shut properly, toilet routinely stuck and husband fixed, towels subpar, paint chipped throughout hotel, pool. Red refurbishing, parking lot needs repaving, and I could go on and on. But that’s why the price was the cheapest. So if price is your #1 priority, then stay here with realistic expectations. I just thought I was getting a good deal at this price so booked it, not realizing there is a reason it’s cheaper than everywhere else. If every other more expensive place was sold out, I would stay here again…it’s acceptable, just not preferred.

Close enough to Notre Dame University. Hotel staff very nice and more than accomodating!

Hallways & room doors could use a refresher

My sister got bed bug bites or spider bites while in bed during our first night there. Our second morning, the elevator broke and my family was stuck in the elevator for about 30 minutes. The fire department needed to be called to get us out of the elevator. Our Key Cards needed to be rekeyed several times because we would not get into our rooms. It was a terrible experience.

We needed a pet friendly place for a stop on our way to northern MI. I’m sure this hotel was a grand lady in her early days. It is now worn and aging. From the peeling paint, very worn and dirty carpet, stained walls, moldy bathrooms etc it was not a pleasant experience. Add in the smell of weed and pet smells. The heating/air had one setting and seemingly one temperature. This place had pretty high reviews when we chose it. Very deceiving. The staff was friendly and the breakfast was actually quite good but the facilities are long ago in need of some major attention.

Easily the worst customer service I’ve ever encountered at a hotel. I booked a room for two nights on a Friday around noon. Just six hours later, I had a medical emergency and tried to cancel. The response? A flat “no.” Nearly $900 charged for a room I couldn’t even use. Apparently, this hotel believes “hospital bills + hotel bills = great customer care.” Spoiler: it doesn’t. Unreasonable, unprofessional, and unforgettable—but for all the wrong reasons.

There was a terrible smell in the hallway. The room was in disrepair and was not clean. Didn’t even want to sit on the sofa. We decided not to sleep there and drove 3 hours home because of the condition of the room and hotel. Definitely not recommended. The room cost almost $200. Wouldn’t you think some of the funds could be used to repair and update the property.

Room smells like cigarettes from 20 years ago. Unbearable to even breathe in.

Furniture is banged up, outside room doors scratched and missing paint, was like a construction zone. Overpriced for the hotel condition.

The guests in next room fought and the only thing the staff did was tell the couple they being noisy. My family and I had to request another room and nothing offered by hotel for horrible conditions which allowed to continue. Pay the extra cost and stay somewhere else!!!!

It stunk so bad I sprayed a whole bottle of perfume and could still smell the stench. I had a dirty washcloth and a used condom under the sink the water never got hot barely warm and they stand over you and watch what you’re taking for breakfast

Older hotel

Property was run down to the extreme and should never have been opened for service. Sofa bed was ripped and torn, dirty and rusty. Overall conditions were unacceptable for the price they charge.

Hotel is extremely dirty, walla have not being painted in a long time.Light bulbs not working on several lamps in our room. Safety box does not work. We asked for room cleaning service ans did not get done. Ibwill not five more than 1 star to this hotel. I have staye in other Confort Suites and this is not a representation of the name brand. I understand hotels are expensive in South Bend when school starts but this hotel shal not even be offered by Expedia.

Dirty bed sheets. Dirty pillow cases. This hotel needs to be updated. No smart tv. Furniture is old. Dirty carpet and bad smell.

This was a good location for me. The property is being renovated, so it's a little rough but was clean. There were lots of choices for the free breakfast. The prices were reasonable compared to others in the near vicinity. ND students were returning, and hotels were really raising their prices. Comfort was still reasonable. The staff was excellent. Friendly and very accommodating. I would stay here again.

The staff was nice, the place was clean. The door to my room never felt closed with a quarter inch of light coming through the door frame. Lots of loud very rude children, yelling in the halls well past midnight.