Great hotel and the staff went above and beyond throughout our stay here. The bedroom deco is quirky and the hotel is very clean. We only marked it down a star as we feel more can be done in terms of its entertainment - not after rowdy music etc but the 1.5 hour children pool entertainment in the afternoon can probably be improved - even it meant having activities on land. There was only 1 night of live music - great performer - out of the 5 nights we stayed. We took the half board and dinner was table service with elegant table setting so made the experience very fancy. Dessert can be improved but we feel for the price we paid, it was an amazing stay.

Liked the quietness of th

All good , the Restaurant food was excellent, lovely pool , good parking under share

Nice

The hotel is in a good location, the staff is very professional, especially Mildrey the maid, the food is very good, especially the breakfast, I truly recommend this hotel.

Business trip, had a superior room which was lovely, but beds extremely hard

A brilliant hotel with beautiful outside area. Only downside is very limited to access to the pool that does not mentioned on the website.

Worst Experience ever in 38 Years of Travelling,Non Existent Customer Service,Raw burgers served then asked if we wanted them cooked more!He proceeded to take the bugers away and went to the other restaurant for 20 mins with no information given to us.We walked to the other Restaurant where we saw hm now serving people and told the Woman icharge what happened she asked did wecwant new burgers? The Restaurant did not serve food to outside area only inside!,This is in Spain! No Pool bar open in late April? My Partner asked about massage advertised at reception was told to use qr code which is fine except that link led to a price list with only an email and phone number for the Hotel? Lack of Staff Training is Very Prevalent the whole system is Very Disjointed with a severe lack of information for guests. There was a Major power outage in Spain while we were there but this is nothing to do with my review. We checked out of the hotel after 2 days

Good location but incredibly thin walls - zero soundproofing. Previous reply from the hotel said they had renewed some of the more expensive rooms - but you shouldn’t have to pay extra for a decent night’s sleep. Undoubtedly this review will warrant the standard ‘cut & paste’ reply

Staff was so helpful and lovely. I had a problem with my room, and they solved it quickly, going above and beyond. The breakfast is fantastic!

This is the 3rd stay at this hotel. The previous stays were just like this one. The room we had was badly maintained, cracked floor & wall tiles. The wardrobe was in fact some kind of make shift unit. (See the photo) The shower door was difficult to open. We are slim, anyone who wasn't slim would struggle to actually get in the shower! Breakfast was really disappointing and the actual room for breakfasts is more like a canteen than a facility within a 4* hotel. One particular positive, the staff particularly for breakfast - one man run off his feet trying to keep on top of cleaning up, top up the available food and register clients as they came in for breakfast and still remain professional. The hotel is located within easy walking distance of the centre of Elche. The gardens surrounding the hotel are charming as is the pool area. But, this hotel needs a revamp and certainly isn't a 4* hotel.

Our room was large with a big bathroom. A lot of the floor tiles were however cracked and the lighting was poor. In fact a standard light didn't work. Wifi was fine and breakfast was good. The main negative was that the gym was closed for refurbishment - this really should have been advertised whilst completing the booking. Access to Elche by foot was excellent.

It was a gorgeous,spacious room with sublime toiletries. Great location and bonus that it was just a short walk to Elche. The pool was great. Lady on reception very professional,helpful and great sense of humour too.

The room was great in size, bed comfortable. Television did not work, reported to front desk, and assured it would be fixed; it wasn't. Bathroom was dated, terrible shower, and shower screen leaked. Definitely not the bathroom of a 4* hotel.

Would have been a better rating but the child's pool after the first day was closed and fenced off, this was one of our main reasons for choosing this hotel. Everything else was good.

The A/C at this property was not working properly on arrival and all the filters had to be cleaned so that the system could work. The beds are not very comfortable and the walls are very thin making it hard to sleep.

Beautifully clean hotel - lovely poo,

On our journey from northern Spain to Almeria it was great stop off. Secure safe parking. A spacious room with a big bathroom, all immaculate. Staff cheerful and friendly with good English (sorry, I should have better Spanish). On site restaurant very good. the town itself, or the bits we found were quiet. Fantastic pool, safe with a lifeguard. Would recommend.

Beds horrible, needs to be changed. Nice swimming pool, but most of the lounger chairs was broken. Breakfast poor, all week same, choice is minimal

Breakfast was good. Arrive early for a full selection. Parking is around the back.