I recently stayed for two nights at Ballantyne, a Luxury Collection Hotel, Charlotte. Upon arrival, the property made a wonderful first impression — the fresh flowers in the lobby and the serene, well-maintained grounds set a welcoming tone. The location is convenient and within walking distance of several restaurants. Staff were courteous and professional, and management was responsive when concerns were raised. However, for the $400 nightly rate, the room itself was disappointing. The décor felt outdated and dim, with carpet that had noticeable stains and did not feel clean. While robes and slippers were provided, the bathroom tile was worn and in need of updating. Upon arrival, I found a visible stain on the bedsheets — housekeeping did respond immediately, but it was still an unsettling first impression. The in-room minibar automatically charges if an item is moved, and there was no espresso or coffee machine available in the room — surprising for a property of this category. The spa, while spacious, felt overly segmented with too many small rooms, making it feel disjointed rather than relaxing. Dining at the on-site restaurant for Saturday brunch was mixed: the food was fine, but our waitress appeared impatient and visibly displeased with even small requests.

The restaurant in the hotel was below average. I went there for lunch. My sandwich and sweet potato fries were overcooked (burnt). Staffing shortage myst be a problem because it took a ling time to get my burnt meal. The waitress deducted a couple of dollars, but i should not have been charged for that food.

I absolutely LOVE Ballantyne resort. The beds were comfortable, the food was amazing, the resort was within walking distance of many things and I completely forgot I was in CLT. We had an amazing time and will definitely visit again soon.

Beautiful hotel, great spa treatment, yummy breakfast…the only problem was that the beds are too high, I struggled climbing into bed. Also, the room was close to the elevator therefore too noisy.

Great hotel and great service

The Ballantyne is likely the best hotel in the Charlotte region.

I booked The presidential suite for my birthday to have a small gathering to celebrate and every so often they are coming to my room about complains of noise when I was Told before I booked I can Have a gathering celebration and this was not fair to disturb me each time this was not a good experience

Amazing stay!

Luxurious hotel. Clean, excellent service, delicious food at the restaurant.

One of my newly discovered gems ! I travel a lot for work and have enjoyed every second at the hotel. Short stay but would love to come back and stay a little longer! A treasure

Excellent service and food.

Great hotel, very clean and staff is amazing.

Check in quick and got our room early. Beautiful hotel! We spent the afternoon in the pool. Walking distance to the Amp at Ballantyne where we saw a great concert. Very happy with the whole resort.

We had a phenomenal time. The rooms were excellent. The front desk staff was extremely polite and helpful. The food was amazing and the Spa was great! Highly recommended.

I liked how the staff were so nice and helpful

amazing stay

Gabriell was AMAZINGGGGG!!!! I enjoyed staying here and will come again!

The location was great for concerts at the outdoor venue. Room and bathroom were really lovely with a sweet view of the park area.

Great location to enjoy restaurants and music within easy walking distance. Hotel had nice amenities and staff was great!

This hotel is beautiful! Staff was friendly and the rooms were so perfect!