Comfort Suites McKinney - Allen

Explore Comfort Suites McKinney - Allen
7.6
Pleasant
From 764 reviews
Cleanliness

8.0

Room Comfort

8.2

Location

9.0

Service and Facilites

8.2

Traveler Reviews Comfort Suites McKinney - Allen

Number of reviews per page
20
40
Top reviews
Bradley
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Staff was average but the hotel itself was gross as my pictures will show. Also smelled horrible and was really hot. They even came in while we were away during the day, even though they have signs saying they won’t unless you ask, and turned our a/c back up to 78 degrees. I had to get key cards reprogrammed twice because they both stopped working. The TV did not work and the internet was free but slow enough it was hard to watch a show without buffering. Breakfast was almost non existent.
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gary
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean. Great stay.
Isela
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

There was no parking spots in the hotel area. Had to park in the bank up front. Luckily I was going to be gone before dawn so no problem there.
Verified traveler
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The pool was nasty dirty making it unusable. The toilet kept running when flushed, the tub wouldn’t drain so
Rena
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Was very disappointed in our stay at Comfort Inn & Suites. Arrived late after driving 10 hours. Room was dirty, hair in sink (not ours) and bottom of tub was dirty. Put a towel in tub to stand on to use the shower. Was too tired to go to another hotel. Very disappointed in the quality of this hotel.
Cherrah
icon-Business Family
Business Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Quality hotel for the price and location.
Fatimah
icon-Business
Business
2.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The service desk guy wasn’t informative about the stay.i had to ask questions & receipt. My 1st night TV wasn’t workin and next day had to address again and offered another room which tv wasn’t workin in there also. The room was dirty tub carpet walls etc. breakfast office wasn’t good. I want compensation for the stay but they keep sayin the manager wasn’t available. Would never recommend or stay here again.
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Tyronda
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Amazing staff member that gave great customer service!!
Marnie
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The property was clean and the staff was nice. We had 2 rooms. Both had broken bathroom doors that wouldn’t close properly. The rooms never got cool enough.
Tracey
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The pool was filthy dirty that we refused to swim in it. Many homeless people walking all around. Didn't feel safe.The breakfast was not good. The servers there did not keep the food stocked for all the people in there. They had me prepay for my stay the rate that was quoted online. When I checked out there was an extra charge $150.00 on my credit card that I didn't approve of. When asked about it I was told I had to speak to the manager when he came in later. I had to leave for the airport and my issue was not resolved.
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Philip E
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We liked the staff most of all :)
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great stay! Staff was friendly and helpful. Room had plenty of space. We will stay here again when we are in the area.
Melissa
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

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Micki
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

This was our second stay at this location and they were exceptional. I will continue to stay with your hotel.
Benjamen
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

It was adequate for the orice. AC did work great. Not very clean.
Lotta Audrey
icon-Business
Business
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The room smell so bad and tub and refrigerator was so dirty
Adam
icon-Business and Leisure with Children
Business and Leisure with Children
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Strong cleaning agent in the room which made my wife nauseous. The tub shower wouldn’t drain the second night and remained clogged in the morning. Infrastructure was old, including an elevator button that was cracked.
Jimmie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Property was in very good condition and looked well maintained.
nathan
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Property & room was quite dirty with stained furniture & carpet. Didn't even try the bed. We left.
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

There were construction issues in the room, the door was not level and you can see inside from outside the door, the drywall was messed up as if someone swung the door open too hard, the bathroom tub was dirty and the drain knob was broken. The blanket had a tear in it.
Number of reviews per page
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