Great staff and rooms.

Loved our stay here. Checkin was easy and quick. Staff were all nice and very helpful nothing was an issue. Especially Soraya and Caio, but everyone we dealt with were great. Soraya checked us in and gave us lots of information. Loved the Basel pass to get free trams and 1/2 price to many attractions. Room 340 was nice had a bath tub, the glass tiles on the bathroom ceiling was strange but just go with it. Room was big enough bed was comfortable , pillows too soft but they had a pillow menu so we quickly change. minibar came with the room but the drinks are all organic and tasted terrible lol. Not my kind of minibar. Breakfast room is beautiful and breakfast is organic as well however would have like already sliced bread as i dont cut bread very well lol. Still had plenty of choices for everyone. We stayed 2 nights and left our bags while we went down to lucerne for a night and then came back and checked back in for another night and holding all our bags no issue even put them up in our room for when we return. Nothing was a issue. Well done to everyone at Gaia Hotel. Only negative would be the trams can be a bit noisy.

Every single staff member I have encounter has been exceptional in their customer service, making me feeling very welcome!

Cleanliness and comfort

Friendly service, lovely breakfast buffet and old school decor. Super close to the train station and bus stop to the airport for free, and the food hall. Would be nice if they have a gym!

Close to the train terminal.

The

Our one-night stay was perfect. The entire staff was lovely. Our room was perfectly clean and bright. We were offered one-time half price tickets to local venues which we took advantage of. Breakfast was superb in a most beautiful dining room.

Wonderful hotel, conveniently located across from train station, lovely owner. She saw our interest in her art collection and showed us around and gave us back stories. Rooms could use a bit of upgrade but that is not a deterrent for staying there.

Thank you for a wonderful stay - fantastic attentive service from everyone and cleanliness. My room was very comfortable and the breakfast was fresh and tasty!

Excellent staff and overall very high standards of service. Very friendly staff in general. Central location and very clean room.

close to train station

Extremely helpful staff. Perfect location for train station and local transportation.

Excellent

Rooms were very nice and very clean

Lovely staff, beautiful hotel right next to the train station. Easy to get on the train, bus or rails. Staff was helpful and friendly about travel recommendations! The breakfast was impressive and delicious!

Very nice breakfast. Friendly staff

The. Hotel was comfortable and modern with great bathrooms and breakfast. The staff we polite and helpful and it close enough to the old town to walk. The train station was across the street.

Very clean and staff very friendly and helpful.

I had a wonderful experience at this hotel from the comfort of the room to the exceptional included breakfast. It was beyond my expectations.