SureStay Plus Hotel by Best Western Highland Poughkeepsie

Explore SureStay Plus Hotel by Best Western Highland Poughkeepsie
7.6
Pleasant
From 805 reviews
Cleanliness

7.8

Room Comfort

7.2

Location

7.4

Service and Facilites

8.2

Traveler Reviews SureStay Plus Hotel by Best Western Highland Poughkeepsie

Number of reviews per page
20
40
Top reviews
Neil
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Housekeeping. Should be a trusted asset to the company. During our stay they were down the hall cleaning. And talking about there finds and what they kept. Glad they didnt come to clean while we were there for our 3 night stay.
Laurie
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Friendly, convenient to New Paltz, reasonably priced
Michael
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

You can hear everything from the hallways and the second floor. I could hear someone pacing throughout the night both nights we stayed. And the second night there were ppl hanging out in the hallway chatting instead of being In
John
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beds were comfortable and staff was friendly.
Emily
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff at front desk are super nice!!
Bogdan
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Everything was as shown in the pictures, friendly staff, decent quality breakfast
Roger
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Just a one night stay over. Clean, neat, current fixtures and courteous staff. Would stay there again.
Robert
icon-Leisure
Leisure
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice staff at the front desk
Kathy
icon-Leisure with Pet
Leisure with Pet
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

No coffee in room but 24 hour coffee in lobby. A very quiet place and a picnic table in back
Reynaldo
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff was very welcoming, helpful and kind. Encountered 2 staff that went above and beyond to assist me and made my stay that much more enjoyable. The room was very clean, modern and comfortable. I would most definitely, without a doubt stay there again.
Jane
icon-Leisure
Leisure
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Convinced
ELIZABETH
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bed was a little soft for me, and had some kind of plastic covering on the mattress that made it a bit noisy with movement. But the room was a good size and the coffee was good.
Matthew
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room lacked toilet paper and shampoo. Connecting doors are ultra thin, can hear next door neighbors clearly, even when speaking quietly. This was an issue because the neighbors were up until 1 or 2 AM each night.
Edorlain
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The Room was filthy.Left over food in the fridge who knows for how long .They don’t answer the phone when you called them ,Short staffed after we make them aware of the situation they did not offer any assistance , even after the manager went to to verify we were telling the true. Fast forward I called Expedia to report them Yet they still denying our claim. What a place of business!
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chris
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Could tell it was renovated but it was a good stay
Leonid
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It’s in the middle of nowhere
Debbie
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff was super friendly
Bruce
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Booked on Expedia, hotel claimed no room, Called Expedia to straightened out. Hotel staff very rude, unprofessional.
Bruce
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Booked room on expedia, Sure Stay says no room available, then call expedia to straighten out, staff at hotel very rude unproffessional.
Catherine
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Ashley at the front desk was wonderful! Can't wait to come back here!!
Number of reviews per page
20
40