Slow check-in, first bedroom given to us was not ready or available (it was in maintenance but the concierge didn’t know about it). Once we got told new bedroom, none of the soap dispensers worked so we had to call housekeeping right away. The second day, the bed headboard fell (nobody was injured) but they fixed it in short time after we informed reception (good job by the housekeeping team). The pool wasn’t available and the pizza oven in the restaurant was in maintenance. Breakfast was good. Valet parking (additional fee) was prompt and reliable. Noisy room: we could hear lots of noise from the street and corridors.

Simple place. Disappointed w/pool & fitness please update your facilities!

There was too much noise d/t construction within the building. The pool was extremely dirty and we were unable to use it.

My bathroom towel had blood stains on it. The toilet seat looked yellow from urine. But its in a safe neighborhood which is a plus.

The staff was Uber nice and helpful! Even with my very limited Portuguese, they were extremely patient!

Courteous team.

Air conditioner has problems too much noise

I didn’t like the bathroom a lot mold 😱

Great location and friendly staff.

I had a problem with my room in the beginning, but was rapidly solved by the receptionist.

Cost-effective hotel. Nearby important avenues and other activities by car.

Overall pretty good. Bed is not comfortable.

Hotel muito bom e confortável. Muito limpo. Só o café da manhã que deixa à desejar

Very good. Nice and helpful staff. Very good breakfast

Convenient location Bath towels all stained and Have wholes on it Restaurant service, very nice people but food is really salty

restaurant staff and the bar does not have the minimum necessary training, doing exceptionally inattentive

The room was comfortable, but wasn't clean when we arrived. The neighbourhood was nice one with some simple but good restaurants nearby and a mcdonald's. The staff was helpful and likeable.

A great value, two blocks to subway and convenient for getting around. Hotel staff very friendly and helpful. Definitely would stay at this hotel again when visiting São Paulo.

good breakfast, excellent care staff, very caring and concerned about the host.

Extremely friendly and welcoming staff. Beyond helpful. Unfortunately, not too many of them spoke English but they did the best they could. The room and hotel were both very clean but the room was a bit small. The gym was poor but the breakfast buffet was great. Would definitely stay here again.