Congrats

The Hotel is amazing, everything perfect, especially the people. All staff are very professional, but front desk Ana Luiza is the best. Also our maid Cida, the parking guys, everyone are so good

Muito bom o atendimento comida e o quarto.

Nice hotel just opposite the shopping mall. Food choices at the mall if you don't want to eat at hotel, otherwise you will need to get a taxi to go to other places. No provision of space to sit with colleagues and work. Can be difficult to get a drink at the bar as the staff are focused on the restaurants

It is right opposite a large mall, but I particularly liked the helpful reception staff.

It was a good experience

I have never done this before, but I actually considered asking to be refunded for my stay at this hotel. I traveled around Brazil for 10 days, staying at 3 different locations, and this hotel was the worst I've ever stayed in. No one told me the room was solar powered, so I thought the electricity was out in the room. There were holes in the wall and trash on the floor when I checked in. The light fixtures were pulling out of the wall and the furniture was falling apart. The WiFi didn't work in my room, and the TV was not hooked up, so it only played one channel, and no one from the hotel was willing or able to fix this. The room next to me played their TV loudly all night long and seemed to be an adjoining room to mine, so I couldn't sleep. The halls were dark and it was impossible to see. The first floor of the hotel and the restaurants are lovely, camoflouging the crumbling, dirty, non-functioning upper floors. The quality of the room was more in line with a hostel than a hotel. The overall cleanliness, quality of the room and amenities, and level of service, does not match the price of the room in any way.

Great service and great hotel all around. However if you do not speak Portuguese, the language barrier can be difficult with some staff.

Location is a plus; not noisy. Friendly and attentive staff. Valet parking is very slow and at times unresponsive.

I paid for breakfast and did not receive.

Amazing service and very friendly. I had a unique travel situation and the hotel was very flexible with an early check-in ad late check-out. Everyone was very friendly, the room was huge and super comfortable. Easy access to BH Shopping and other stuff nearby.

There was a Haitian gentlemen that worked at the front desk and was absolutely phenomenal. He was very kind and helpful. He made me feel welcomed and was very professional. The hotel is in a great location and everything is walking distance.

rude staff, closed pool and gym, internet does not work, dear breakfast! parking has to pay a part. hated

Muito bom recomendo

I only stayed a night here and this is my second time in Belo staying at the same hotel. Rooms are very spacious and comfortable. It is very far from the airport specially if you arrive or leave during rush hour. I may have to switch to another hotel only because of the distance but overall I would stay here again

acceptable place. poor location for restaraunts and bars, etc.

Multiple mistakes/troubles. 1.They can't locate our reservation 2.They do Not to clean the room appropriately 2 nights continuously. 3. We paid junior suite, and they gave the standard room. 4. Very unprofessional front desk manager The facility was good , but, management was very weak.

Great staff, fast. Hotel is nice, just a little old the rooms

Practical . Near my meeting office.,good restaurants near by. Easy access.

Abusive charges. I was never informed breakfast was not included and was charged extra R$40 for it. Minibar items are insanely expensive. Common areas are outdated, empty and not very functional.