8.2
Very Good
From 957 reviews
Cleanliness

8.4

Room Comfort

8.0

Location

10.0

Service and Facilites

8.4

Traveler Reviews Hotel Mastino

Number of reviews per page
20
40
Top reviews
Michelle
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Fantastic Property great location friendly staff would recommend
James
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, a short way from all the action. Rooms were clean, staff were friendly, good breakfast - would recommend.
cassidy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Location
Wai Kan Louis
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good location, close to shopping center and sightseeing within walking distance.
Samantha
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We chose this property due to its location, which was excellent. Staff were friendly and check in was speedy. Breakfast had a good selection. The room was spacious however it was a little noisy and could hear in the next rooms. Great value though!
Nino
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Lovely hotel with a great location and friendly staff but there was a terrible smell from the drains in our bathroom in room 106 which I complained about but nothing was done and the checkout was pretty poor!!! They did not even ask me how our stay was. A bit disappointed 😞
David
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I’m love it
Marco
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent stay, would recommend.
SANDRA
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

When I booked this hotel it says that the apartment I rented was in the build next to it no that I had to walk miles to get to the place. Very rude lady at the front desk, very bad directions to get to it.
Joanna
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The staff were friendly. Our room was a great size. Shower/bathroom also lovely. Bed was comfy. Location is excellent. 15 mins walk from the station. Bus stops right outside. Short walk to the area and old town. Would recommend
Ann
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Stayed overnight for opera.location was perfect,staff were helpful and breakfast was excellent.Rooms need a bit of attention.
Dan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great Hotel and close to everything. The staff is top notch and very helpful with all of your needs. The breakfast in the morning is the best in the city. I highly recommend this place.
Dan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The Staff at front desk were very helpful with all of your needs. Some of the best service I have ever had. The Breakfast at the Hotel is second to none! Highly Recommend to everyone visiting Verona!
Agnes
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

One night stay in early June 2025. The Hotel is perfectly located. We arrived to Verona by train and we arrived to the hotel very easily. This hotel has two negative things. The first one is the bathroom. It is smallish but the real problem is the shower, which has no door or curtain and turns into a swamp after one use. I was very disgusting. Then the second issue, which to me is a deal breaker is the staff. The staff at the front desk are the complete opposite of helpful. The elevator broke down for a while and a person in a wheelchair was stuck in the first floor landing waiting while someone was trying to fix the elevator, during all this the two receptionists were completely oblivious at the front desk laughing and joking. I asked the lady at the front desk where the closest office to get a fiscal code number was located and she argued with me that tourist cannot get a code and never provided an answer. The front desk staff were simply not nice. The hotel was fully booked because the location is just too good. Need to improve in a few areas
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Lindsey
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Great location helpful friendly staff
Marz
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

We found the hotel to be in an excellent handy location. Shops and restaurants are at your door. Everything was perfect. Just keep in mind that the SPA is not included
Brian D
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Great little hotel, room quite small facing inner small space, very reasonable and good breakfast! A bit warm, and air not turned in yet, but a great value.
Keiko
6.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Good location easy stay. Very simple place
Donna
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

It was a good location to the arena. The room was very tight.
Heather
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great location , great breakfast & very helpful staff 👍👍
Number of reviews per page
20
40