Not great customer service for 5 star hotel. Front desk staff rude, and not flexible. Restaurant staff were friendly though

Breakfast was too repetitive,

The staff was not helpful, boarder line rude

WiFi service very bad

Charging for water on a half board is embarrassing. Staff tells you to pay for water in front of other guests is terrible especially considering the amount we paid for the room and food.

this is our hotel whenever we visit Marrakech great staff

Not a 5*, maintenance required, unprofessional staffs rarely understand English to communicate, overall not very satisfactory, same breakfast everyday, they don’t do MILK pods for TEA in your room - make sure you buy your own.

First I had to wait one and a half hour to get my room at 3:30 when I send a message at check in that I need a room at 2:00pm , also one towel was in room and we are 3 called to get more towels but no one showed up until I went down to the desk as 6:45 pm asking for the towels also the ac was not working and the room was hot I made a mistake coming to this hotel

When you call the front desk from your room the lady who answers does not speak English at all and keeps saying “ok 5 minutes” but a gentleman at the reception Nouseif really assisted us nicely. Breakfast was too overwhelming with everyone scrambling for food. Too much rush at the food counter and everyone is panicking.

Nice place in the city center. Just terribly packed at breakfast which felt like being in a train station at rush hour...

It was amazing

Very good food

Beutiful stay, wonderful staff. Very nice installation.

all good

Breakfast

Hi guise beautiful place near shopping mall good staff so many restaurant good pool and garden view Delicious breakfast and dinner

It smells amazing.

Property was nice and staff were very helpfull.

Thank you,

Splendid