Good family stay

Lovely and convenient hotel. Very clean. Lovely friendly staff.

Great hotel for convenient location for Kyren. Friendly and helpful staff. Free parking. Conenient to M1A

Very nice enjoyable stay, friendly and helpful staff, pet friendly and disabled facilities will deffo stay again next year

All ok. The sofa bed for two people was extremely small. Not quite a double and not very comfortable.

easy access to Darlington ,convenient stay

The public areas were nice and modern. The room we had was in need of upkeep. For example, the linoleum in front of the sink was lifted up. There was a loose tile in the toilet/shower room with missing grout. It was confusing... There was a portable radiator and a fan - and then some kind of blower unit above the door. Only a dry iron was provided.

Good for a overnight stay.

We thought we’d stay in a Holiday Inn because we thought it would be more upmarket than our usual Premier Inn stays.. how wrong. This is a tired soulless motorway service station stop. Apparently only 4 rooms have baths and they’re charged out at executive suite rates. This wasn’t clear at booking. The glass shower door rattled like it was going to come off its hinges, the shower and toilet reminded us of being on an overnight ferry. Rooms are tired, small tv, the staff had forgotten to make up a sofa bed for the kids. The doors were heavy with gnarled and worn wood, and banged constantly, resulting in very poor sleep. Meal for 4 was extortionate and very poor quality for the money charged. Very poor selection of drinks at the bar. Fine for the miriad of workmen and suited salesmen but very little comfort to speak of. If you’re with a family, Avoid!

The star ratings sat it all

Very friendly and comfortable.

Overall pretty good- room was decent size, clean, beds were comfy and breakfast was nice- the only thing that let it down a tad was the booking was for 3 people and yet there was only 2 of everything (water glass, mugs, tea bags etc).

Great for a one night stay while travelling

We stay here often it is always a good breakfast and very clean bedrooms comfy beds and the staff are very helpful and always pleasant

Lovely hotel. Lovely staff.

Just an over night stay to attend a meeting but location was perfect and the room amazing I will stay again when I next travel to Newcastle.

Overnight stay on way to Scotland with our dog. Very friendly and professional staff, extremely accommodating.

Lovely hotel and friendly staff perfec location, definitely be staying again

Our one night stay had everything we needed. Room was comfortable, staff were efficient, friendly and helpful and the food we had at breakfast and evening meal was superb.

Standard traveller’s hotel on A1M, lifted by the quality of the breakfast which was excellent