Excellent service, amazing staff and beautifully kept. They are extremely responsive to any needs

We had a lovely stay at Don Carlo Marbella. Very clean!!! Our room was perfect the pool is beautiful and all of the staff are lovely. We would stay here again in a heartbeat

Entire team at Don Carlos is world class. Especially Lucio in the guest services team. Thank you for a great stay. I also especially enjoyed the Tennis.

This is my second time staying at don Carlos and first time since their big remodel. At first I was disappointed to hear that the beach club / pool by beach front was no longer don Carlos but its own separate club called Lucia. However the service at hotel and attentiveness of staff was top notch. Pulling up to hotel with rental car. Immediately staff came to receive me and advise me leave everything in car. Directly escorted to the front desk where check in was a breeze. The room was spacious. Well decorated. Gorgeous bathrooms. (Typical European shower with no door though). Large new flat screen tv with ability to cast and stream apps. Two nitpicks here is that 1) despite having temperature at 19c (66f) the room remained quite warm during day and nights. Also the bathroom door is set up to automatically close, meaning if you take a hot shower all the warm air and humidity stays trapped inside. That needs to be fixed. Room has robes & slippers and extra large bath towels that I appreciate. Also has turn down service. At check out, they came to pick up bags. Loaded all bags in our car and even gave us ice cold water for the road. The service is exceptional and I will be back.

Excellent

Amazing Hotel from location, to decor, food, sun loungers and service, can't wait to go back!

Our stay was perfect. The team at Don Carlos wants to ensure everything is taken care of and they certainly went above and beyond. From the arrival drink, to our ocean view upgrade, we loved every minute of our stay. Shout out to Patricia and Meri and the rest of the guest experience team who helped us with booking reservations, activities, etc. The recent renovations looks great, access to the beach and Lucia was awesome, and the gardens on the walk towards the beach are magical. Would highly recommend Don Carlos to anyone looking to stay in Marbella!

Put this hotel on your bucket list!! It’s a must visit.

Hotel needs a refit badly. Hotel rooms are tired and old.

Lovely hotel great position Looking foward to the New Don Carlos 2025

If the Hotel wouldn’t close down as of November, we would be back soon.

Manuel & Blas were super nice in the front desk

We enjoyed our stay again at Don Carlos and the staff always shine, the breakfast experience is wonderful and though the hotel is due for complete refurbishment shortly, it still exudes quality We will definitely be back

Staff remembering who we were each day what we drunk & where we liked to sit! Pool staff helping so we never really had to get up!

Perfect in every way from helpful staff to clean and comfortable

Staff were beyond Great especially , Patricia, Rebeca ,Lucia, Adrian , Isabel , Maria and Denys

All of the team at the Deluxe Villas were fantastic! A special thanks to the manager Maria and her team - Denys, Lucia, Isabel, Rebecca, Patricia, Adrian. They made sure everything was perfect and worked hard to look after my daughter who requires a gluten free diet.

Love this hotel ! Surroundings are beautiful. I recommend a room with a balcony but I like to sit on the balcony at night. The views are beautiful staff very attentive, private beach area beside Nikki beach which is also great place to eat and drink ! Love this hotel been twice this year.

Good hotel , and good service !

Visitors to property restricted. Had to cancel my family booking in the neighbouring hotel and book one at the don carlos to be able to see them. The discussion we had with the check in desk to sort was then shared with other residents at the hotel. Zero professionalism.