Parking lot was very clean, breakfast was a little to salty..

Rug too old and does not look clean

I have stayed here many times and it was always pleasant. Seems a little run down compared to my previous visits. One elevator wasn’t working, had to walk back to the lobby because my door didn’t open. BUT MOST OF ALL was the condition of the towels and bedding. Just didn’t look clean. After a long drive, I was ready for a cocktail but the bar was not open.

Clean room and good air condition

The place is clean and close to main shoping center

Marislava & Sarahí have amazing communication skills as well as very helpful in one’s needs & questions of the city or hotel. This made me want to return to this property next time I’m in Mexicali.

The water pressure in the shower was nonexistent and the was no hot water. They only provide one bottle of water per stay.

The room they assigned me, was occupied by another guests, we let know one of their staff members, she notified the front desk of the situation and instead of them send someone of them to get us a new door key for another room, they meda us go all the way down to the lobby with all of our luggage and get other room key. Very unprofessional staff members at front desk..

All the staff was nice and friendly

Everything

They give us the Wrong room with individual beds, they transferred us to a very stinky room, they deactivated my card it was just a bad experience

We frequently traveled to Mexicali, and this hotel was my preferred choice. However, I observed that there is a new staff who are not friendly at all. I arrived at 2:30 pm and proceeded directly to check-in. The staff member turned to look at the clock and remarked, “The check-in is until 3 pm” My husband was upset, so we returned to the car and waited until 3 pm The issue was that he communicated the same rule to everyone. By 3 pm, there was a long line; it took approximately 45 minutes or more to complete the check-in process. Eventually, we received the keys. The next surprise was the room assigned to me, which had an awful sewer-like smell. The carpets were very dirty, and the bed was hard. I returned to the reception to request a different room. The hotel does not seem to be the same anymore. I also noticed that the cleaning staff do not use a vacuum cleaner; instead, they just sweep the rooms, causing all the dirt to accumulate in the hallways. I initially thought they would vacuum afterward, but to my surprise, they did not, resulting in a mess with trash from different rooms.

One elevator is out of service and the key cards failed several times

The only thing is that they put down breakfast including and no we got charged 630 pesos

Staff muy amable tanto lobby como en el parking los cuartos todo limpio solamente el desayuno no incluido solo con costo extra pero todo muy bien es mi segunda vez que me hospedo y regresare gracias

Ten pool was a little bit dirty

Great Hotel

This Hotel is Great!!

Nice pool area

Had a nice stay