Staff team is very friendly and welcoming. Bright red carpet in the hallways could be replaced. Room was neat and tidy. The lobby and bar are nice. Glad I had a higher floor, a friend on 3rd floor struggled with the noise.

The property was outdated and a complete rip off.

Dirty

Deep soaking tub was amazing! Staff as well ! I work in the hotel industry and they went above and beyond to make sure our stay was great !

Loved everything

For a NYC hotel, the room was super spacious. It had a sofa and center table along with all the other things.

Great balcony

Front desk was very accommodating. They had ironing board and iron sent to our room upon requesting. They also quickly fixed a TV remote issue. All went very well with our stay!

✔️

Perfect!

Customer service was excellent, from front desk to everyone we came in contact with. We would stay again, in the future.

Staff was unhelpful, bathroom shower had

The interior decorating was nice. I did not like that my card was 'declined' by the front desk —when I called my bank, they said they didn't decline any transaction from the hotel. Not sure what payment system you are using, but this was very inconvenient.

give it a year. under renovation and the staff is inattentive and you can't even get your own ice and they never bring it to when you ask for it:

Cool hotel in an interesting NYC neighborhood. Walking distance to Little Italy, China Town, SOHO… Terrible pillows and inconsistent replenishing of towels etc. Friendly service staff.

I appreciated the friendly staff accommodating my early check-in when I really needed it. The hotel has been nicely renovated. The only thing missing was an à la carte breakfast option or at least good coffee. They only offered a buffet with pastries and cold cuts. It would be great if they could serve quality coffee and simple breakfast options like eggs for vegetarians. There aren’t many places open early for breakfast in the LES—just coffee spots with croissants or muffins.

I’ve stayed here before and really liked the room, however this time the AC was not working properly. The hotel sent an “engineer” who basically just looked at it and said there was nothing wrong with it when clearly it wasn’t cooling. Half an hour later we had to call back and ask them to just bring a fan as it wouldn’t cool past 75. Also all the furniture and bed is very low. For a king size room there was only one nightstand and no outlets close to bed to plug the fan in.

Low level of cleanliness and 1 lift which took forever

Really nice place, with lots of stuff to do around. Of course being NYC no coffee in the room. But they do have FREE coffee in the morning in the lobby. That is if they don't run out. Will stay here again. Bathroom exterior windows are full size.

nice service, nice staff, rooms are basic, need some work, but stil cool, clean, straight-forward,