The air conditioner in our room wouldn't turn off. We returned to our room after midnight and we knew, correctly, that there was no one in the hotel who could fix it. We were freezing. When we told the clerk in the a.m. she just said oh well sorry. I thought we should have been offered some sort sort of compensation

Front desk staff were very friendly and some amenities in surrounding area. However, although updates had been done they are poorly completed. Wallpaper peeling off, sheets don't fit, carpet coming up. As well, elevator was very noise, question it's safety. Food that was cooked did not smell good. And breakfast staff were not very friendly. Cleaning of room was also very poorly done.

Loved the breakfast and how nice the room was.

Overall good experience

Fast and easy check in process :) very convenient location

Great place to base yourself in Albany area and modern amenities.

Breakfast was set up in an organized way with cleanliness and good amounts of each item that were fresh and hot. Room was well cleaned with everything in its proper place. Room was updated and didn't have any broken or poorly maintained items.

Breakfast choi es excellent as well as servi e

Just a couple of miles from the airport. Convenient to dining options. Breakfast included. Nice helpful staff.

Clean

guestroom bathroom had someone else’s hair in the tub. We bought our own cleaning supplies and cleaned the bathroom. the breakfast was not very well stocked. No oatmeal on our first morning. The bathroom also had an odor.

Amazing rooms. Excellent breakfast.

Older property with pretty good breakfast. Very comfortable bed and room.

Na

I had a wonderfull experience

Great breakfast options. Cozy bed stayed overrnight after dropping my kid at U Albany. I would definitely again.

Clean, quiet, comfortable room. Very competitive price. Staff was friendly and accommodating. Breakfast is included - standard fare: eggs, bacon or sausage, potatoes, oatmeal, and assorted pastries. Easy parking. Convenient location: close to the highways with an adequate number of restaurants in close proximity. All in all - a very positive experience. Highly recommended.

Breakfast has gone downhill over the past few years. Generic, tasteless cereal, same frozen/thawed baked goods, everything over-salty. I get that costs have risen and it's not the particular hotel's fault, it's a chain wide decision, and that it is a "free breakfast" but they have lowered the bar.

The room was dirty. Short black hair all over the comforter of one of the beds. The details were overlooked. When I entered the room, the lights were on and it seemed someone had already used the room (for other purposes). I would not stay here again. I am glad I was only staying one night.

Got this hotel on a Saratoga trip. Room was clean and large, bed was very comfortable. Breakfast was very good. Only complaint would be the woman at the front desk was a bit off. Plenty of restaurants around to get a good meal.