Super. Great room, small but lovely spa.excellent breakfast. Safe neighbourhood. Would definitely return.

Me

clean rooms, friendly staff, safe location

Polanco is a nice alternative to Condessa. Hotel is located in the quiet heart of Polanco...very walkable for food and coffee. Lobby is well appointed but room decor is on the border between eurochic and vulgar. The art and green light around the bed come to mind on that latter end of the continuum. Room was large. Shower was wonferful. Bed and linens was very comfortable . Toiletries were high end. Room was clean but had to ask for daily cleaning two days when we returned in late afternoon and the room still hadn't been cleaned. Service kind. All were patient with our Spanish. Would stay there again but also want to explore other CDMX hotels.

Beware travelers, it is not a 5-star hotel. Rooms are poorly maintained (dented and scratched furniture) and the common areas are worn out. Not worth the asked price at all. Very disappointed.

Great hotel location with easy access to fabulous restaurants and nearby park and attractions. The hotel room was quite spacious for a girls trip. The hotel staff was attentive and pleasurable. They ensured we were supported during our stay. Nice hotel and safe area.

Todo bien gracias

I asked the staff about m

Very nice staff. Clean property. Awesome neighborhood with lots to do and see.

Very nice, excellent location, excellent service, excellent restaurants!

Love environment around

It’s easy to go to Polanco, Lomas and the turibus stops a block away

The hotel property is nice and clean. The staff are amazing at making you feel welcome and they’re very attentive.

Everything is perfect, nice hotel

The hotel is centrally located in a hip, walking friendly and beautiful neighborhood.

remodelaron habitaciones, estan muy sexosas, parece motel, en le buens entido, pero azulejos, espejos, no es loq ue uno espera de un w

Room was clean. Largish room and staff were friendly. - great gym - clean enough room The hotel is very dated and in need of a refresh - lifts are slow and bouncy - room design is terrible, no privacy to the bathroom/toilet/shower area and you can hear everything in the toilet. Which still manages to be a dark closet (same with the shower). The only window/view is from the bathroom not the bed so you have no privacy in the bathroom unless drawing a curtain in the bathroom and no view from the room… - tvs had no way to stream TV so you were stuck with whatever local Spanish channels with maybe some limited English. - room guide was confusing, had to call reception to explain what the dining/bar options are and was still confusing. Online information was hard to find. - very limited room service options - faint but strange foul odor in the hallway Overall the hotel is a reasonably clean, comfortable enough space but is a terrible design, lacks basic privacy in the bathroom. It is completely unsuitable for more than 1 person and in desperate need of a renovation. Its quality is not commensurate to the W brand or the price.

Excellent service and super friendly!

We had a wonderful time at W Mexico celebrating 70th Birthday of four friends. Concierge sers were amazing. LUIS, Jasmine, Javier and David took care of all our need. Axel Uribe greets us every time we entered and exited hotel.

Great place