We enjoyed the week in general, the room , hotel facilities, reception staff were good and it was quiet however, we paid for Privilege and the service was just not in place outside of the room. House keeping was good. - The Lounge food / snacks were poor and left out for too long. - The service by the pool area for breakfast and snacks was so bad, slow, little communication. Just left waiting all week with insufficient people. There were two ladies who tried hard and were friendly, but there was often nobody supporting. - We were not offered a drink at Dinner once, it was unbelievable for a hotel as lost revenue must be huge. Food was good at the buffet. - The BBQ was very poor, we decided to just leave after a poor experience and we both ended up with stomach cramps and diarrhoea, which indicated the food was left outside too long. My wife complained to guest relations on the final day before we left. We were told it would be investigated.

Outstanding hotel with an amazing location on the beach at Estepona. The staff the facilities and the food were excellent. Wonderful three bed room which was large spacious with great air conditioning.

A very nice hotel. Clean, tidy. A bit of a hike to the marina and town centre.

We stayed here when the blackout happened in Spain as our house was still in darkness and they could not have been more helpful and accommodating. The staff were absolutely brilliant even in an unprecedented situation. The room was spacious and lovely. They have a live act every evening which was great. Honestly the hotel was a little slice of heaven.

Bed a little hard and the pillows very uncomfortable but it’s a lovely hotel good breakfast lovely staff

Very friendly staff

Thoroughly enjoyable short stay. Lovely hotel. great staff, lovely restaurant and good food and close to the beach, The area was quiet and about 3 kms from the centre of Estepona which suited us as we enjoyed the walk in but you could get a bus close to the hotel. It had good facilities for both adults and children but would have more as the hotel got busier,

No heating

Very pleasant stay in clean hotel

Cant speak highly enough of H10 Estepona Palace. Everything was just as wed seen in the photos before we arrived. Reception is a huge open area which you go through to reach all the amenities. Our room was possibly the best hotel room we've ever stayed in, a wonderful bed, clean and spacious ensuite and the most fantastic view of the sea and hotel pools made this a room we would love to be able to take with us everywhere we go in the future. Ours was a superior double with sea view. The pools were great if a little bit chilly, but clean and well maintained. The bars and restaurants were all fab with great food available all day. All of the staff were friendly and welcoming and worked extremely hard. The beach isnt as nice as some beaches you might find but it is so close to the hotel and was worth a visit everyday. The town of Estepona is an absolute delight, the old town especially. Visit during the day where the beach is much better but the town comes alive during the evening with little lanes and flowery squares abound with pretty lighting and streets full of tables and chairs from the many excellent restaurants to be found here. Will definitely be back! Thank you for a memorable holiday.

The staff was friendly and helpful but the hotel looked run down. Great selection on breakfast.

Greatest

Very nice room and spacious with nice balcony. All staff very friendly. Breakfast quality excellent

The hotel and staff was excellent food was great and hot for a buffet drink reasonable price for a hotel would recommend this hotel

Great place

Found the front of house team on reception to be quite rude. They made us feel completely unwelcome as we were checking in, making negative comments about us just staying one night. We had also rang ahead to confirm which day we would use the full board lunch and we were advised we could use it on either the day we checked in or checked out. When I mentioned this at check-in I was told this wasn't policy and was repeatedly asked who I'd spoken to on the phone despite me saying I hadn't got a name. I then rang again when, on getting back to my room in the evening the room was unbearably hot. I couldn't get the air-con to work. I rang reception, who told me, again very rudely, that it wasn't working and there was nothing they could do. We ended up sleeping with the balcony door open all night and all of us were completely bitten by mosquitos in the morning. By contrast the restaurant and kids' club team (Sofia especially) were AMAZING. Super-friendly and helpful. The pool area was nice but overcrowded, especially as it was off-season. Can't imagine what it would be like in August! The main restaurant was a nice setting and the food was good in the buffet. The lunch we had in the pool bar however was HORRENDOUS. I got a prawn and mango salad, which was - shockingly - made from tinned mangoes and frozen prawns with a sickly-sweet dressing. The patatas bravas and fries were undercooked. We left the lot.

A very tired hotel in need of renovation or at least a good clean. Furniture was worn and dirty and cleaning staff doing everything they can to not clean your room.

First time in the area, amazing infrastructure close to the highway. In summer probably is something close to the paradise.

Dated property. Rooms had no coffee machine, would have to rent for 18€a day if wanted. To use an iron or steamer you had to pay a deposit. At the restaurant they charge you for a glass of water. Dinner only option is a less than mediocre buffet. Lunch was sit down and fairly good. There is absolutely nothing around the hotel so to get any good food you need a car or to use taxi.

Really enjoyed my stay at this hotel. Food good. Great facilities. Really friendly and helpful staff