We had a fantastic family holiday here at the Suites in August 2025. The rooms were immaculate and v well cleaned on a daily basis. Spacious and practical and well located for the town. Plenty of things to do at the hotel and the splash zone and water parks were real hits. All v well kept. The pools were all brilliant and unique in character and the beach tools v luxurious. The entertainers work hard and the singing shows and daytime entertainment programme is good, esp the pool party. Some shows are dated (ABBA tribute and Michael Jackson show even though the dancing is great) and some of fitness classes are too basic (even though the instructors are great they). Breakfast is fine - great selection esp pancakes but the coffee and service of drinks needs to improve. It’s a beautiful, peaceful, family orientated resort but with plenty to do. Great markets on Wednesdays and Sundays and good quality supermarkets. Some of the restaurants are a big hit and miss but we really liked Aire on the beach. It’s a great beach with shallow warm warmers. Worth hiring a car and exploring the island but also enough to do to stay in Punta Prima.

Wonderful resort, quiet, plenty of pools for the kids to explore and even a small waterpark on site. Amazing location to beach and a good choice of restaurants. Good evening entertainment too.

Beautiful location and lovely hotel. Staff very welcoming and always willing to help. Nice little area just off the complex with nice restaurants. Evening entertainment was fab. Highly recommend.

Very peaceful and quiet on the prestige side. Main beach was a 5 min walk from hotel and was beautiful

Overall great place to stay when travelling with little ones. Loved the selection of pools.

We where on the side of non inclusive, it was private and beautifully kept, the rooms feel like a villa with a private small kitchenette and the living room jas a Murphy bed that comes down at night with 2 full bathrooms and the million dollar views, just make sure if you want to east in premises you must reserve before

nice area great pools

We had a wonderful holiday

REVIEWING INSOTEL PUNTA PRIMA PRESTIGE SUITES AND SPA - Much more prestige than 'Insotel Punta Prima resort'. This is a small area of the hotel. Prestige members are able to use the resort facilities but the resort customers are not able to use the prestige facilities. - Nothing too much trouble for the staff team - A bar/live music for entertainment but you are able to go over to the main resort and enjoy the entertainment there including Mini Disco nightly - The rooms are newly refurbished and gorgeous! Large bathroom plus shower room. Living area, dining, kitchenette inc microwave. - Gorgeous surroundings, sea view, well kept - Could get sunbeds around the Prestige suites pool at any time during May half-term - a bonus and well worth the extra money

Very good for rest.

Staffs have to improve their English

Lovely comfortable accommodation not far from the airport. We liked the small kitchen in our room and 2 bathrooms - especially the shower with jets. Good facilities and close to local shops. The capital a short 20 minute bus ride. Best for families as we wanted a quiet break but despite being outside school holidays it wasn't as relaxing as we'd hoped. Marvellous breakfast but the house red wine in the Prestige Bar was awful!

A view of the sea and the lighthouse from my room is lovely. The hotel staff is very friendly and attentive. 👍

We had a fantastic time at the Insotel Prestige Suites & would definitely recommend them

The estate itself is nice but not a 5 star resort. We stayed in prestige: lovely grounds, with a view down a well gardened hill to the sea and lighthouse. Very green and pleasant villas. The rooms were spacious. They seemed old though and the worn paintwork suggested they have been rather neglected. We weren’t impressed by the general management and this is certainly not a 5 star grade hotel as it purports. On check in were we’re not offered any water, there was no one to take our luggage, we’re we’re not given any information about anything to help us orient ourselves (what time was breakfast, where it was, about the pool, the gym, etc, nothing at all). After hauling as a family with a toddler all our luggage in the heat it turned out the air con wasn’t working and the safe was closed. We called reception but it took hours for an engineer to come and who couldn’t speak English. He told us just to keep the windows closed and wouldn’t explain what the issue was with the controls. When I called back to reception got more help the man seemed at a loss to know how to help and maddeningly just said “keep trying”. One boiling night later we managed to get another engineer who admitted the aircon was broken but would be fixed that day. It wasn’t and we relied on fans the whole time. No one followed up on our repeated calls and complaints. Breakfast was fine. No concierge. Reception staff poorly trained. This is not 5 stars. Had I paid 4 star sums I would not have minded so much.

Super property with really helpful staff. We stayed in accommodation with rooftop hot tub and it was incredible - definitely worth the money.

This hotel is not a 5 star hotel. It’s very dated and is 3 star at best. Food is poor. Staff very unhelpful

To expensive in relation to what you get. Felt more like a 3 star hotel. Quite old, outdated and worn out. Part of Tui’s charter offering.

Brilliant time for the family. Food was really lovely.

Very old property. Staff were from Friendly and helpful but food average, property really dated and not five stars in anyway.