6.8
Pleasant
From 284 reviews
Cleanliness

7.4

Room Comfort

6.8

Location

7.2

Service and Facilites

7.6

Traveler Reviews Hotel Zara

Number of reviews per page
20
40
Top reviews
Natalia
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Good
Rat
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Good location, close to transportation accross the city.
Rat
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The location is ok, right near the main train station. Area had a lot of street sales people harrassing you when you leave the building.
Carlos
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The hotel is hard to find, the sing is there but it hard to tell the door of the hotel. Also hard to communicate with the reception desk person.
Eliza
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Nice, cleanly hotel with friendly staff. Poor area around the hotel however close to transport links and nicer areas.
James
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Not very good. Wasn’t greeted when I arrived. Standard of room very poor and the location was very unsafe and rough with every night bundles of people outside the entrance and across the street selling second hand goods on the pavement. The city in general was not a nice place.
Elizabeth
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

This is a very old, no-frills hotel near the central train station in Naples. If you just want to save money with a bare bones room, this place is sufficient, and the desk staff are very nice. There just isn’t much in the way of perks - no breakfast offered, and beds that are hard as a rock (which is somewhat normal for Italy though). It did the job for a one night stay, but I probably wouldn’t book for an extended trip.
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Thomas
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

It is not a hotel in the sense most people would consider a hotel. It is one floor of an apartment building. Area is filthy and very sketch . It was close to metro station. Staff was nice . Do not rent the shared bathroom . Shower was always clogged up . It had Spiders and mosquitoes in it often. Naples it very dirty and filled with shady people that just walk around or sell things on cardboard at all hours of the night. Police were friendly. WiFi worked well. AC worked but could not adjust it much. .
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Melissa
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The building looked extremely neglected when we arrived—dirty, full of cobwebs, like something out of a horror movie. The room itself was fine, but the next day the cleaning staff came knocking on our door before the check-out time. When we told them it wasn’t time yet, they were extremely rude.
FURHATH
icon-Leisure
Leisure
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

unsafe for family, I had reservation for 4 nights but checked out the next morning. I don’t want to stretch any further but this is NOT a family friendly hotel. Inappropriate activities were also taking place at night in rooms, doors don’t lock as the master keys are out at the front desk. On top of that, shower didn’t work … water clocked and horrible smell. But most importantly, with kids never pick this as an option! I am happy that one night is over. No refund or anything, but we found contrasting option on the Piazza Garibaldi square. Expensive than this horror show but totally worth it.
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Ali
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Very unsafe neighborhood
Charisse
icon-Leisure
Leisure
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The old man at desk was very gracious so no complaints there. Location is super seedy and location felt unsafe at night for solo female traveler.
Brendan
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Property was gross- Shower was so small we couldnt use it. In a very sketchy neighborhood .
Verified traveler
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Bad smell in the hallway of that connected the rooms. Same bad smell inside the room. The shower head looked to be in really poor conditions. There was a hole in the main door. No wifi, kettle or fridge. Beds and pillows were uncomfortable
Roberto
2.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Couldn’t stay. Awful hotel, awful service, dangerous zone. Went to the NH hotel at 1 am
achhar
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

All good but no cleanex papers in room. Noisy room .
Rebecca
2.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

We arrived and they did not have a room for us so they walked us to another hotel and it was not a good area of the city. It was a terrible experience do not book at this hotel.
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Good hotel to stay in close to the station if you are planning to explore Naples
david
10.0
/10
Reviewed 73 week(s) ago

Hotels.com verified review

Hotel is in a good spot read bad reviews but had no problems. Staff were friendly and helpful. Room was clean and cleaned in our 3 night stay. Just be aware at night (late) as in any big cities.
Rob
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

This was one of the most stressful stays we have ever had. The area the hotel is in is very unsafe and unclean. The hotel it self is unclean and not a place I would ever want to stay again. Would not recommend.
Number of reviews per page
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