Beautifull place, clean, near to all areas, perfect for family who has students in RPI, quiet, kind and friendly staff, good breakfast. I love this place. I tried to find some hotel where we can feel confortable near to the University, and stay in a lot of them near to Troy, Albany, Colony NY and I can tell you that we found it. I will back soon!

Good

enough parking

This hotel is filled with bedbugs, fleas, flies and mold. There breakfast is good until you see all the flies on food and in kitchen. The floors in common areas are black.

Dear Wyndham Customer Care, My experience fell far below Wyndham’s standards, and I left feeling disappointed, unsafe, and unwelcome. From the moment I arrived, there were multiple issues: Check-in delay: Check-in was extremely slow due to front desk staff being preoccupied with payroll issues instead of guests. Amenities unavailable: Both the pool and fitness center — advertised amenities — were out of order. Ice and vending machines on the second floor were also broken. Room condition: The room appeared hastily cleaned. The bathroom was seedy in appearance, the blackout curtains were broken, and there was a strong dog odor throughout. Security concerns: After returning from my event, I found my room keys had been deactivated. I was forced to wait in the hallway while my son corrected the matter, during which time I was startled by a loose dog that ran from another guest’s room. Food and beverage quality: The concession food was inedible, the microwave did not work, and the “lemon water” in the lobby appeared to be leftover from the previous day. Luggage storage misrepresentation: I was initially told I could store my luggage for a few hours, only to learn later that storage was off-limits. Treatment at checkout: Most concerning, I felt profiled at checkout when the front desk clerk dismissed my complaints, to apologize to a couple who were just entering. Profile much!!

Dirty bathrooms, cracked shower and sink. Pool was filled with hair balls and cloudy. Was told there was breakfast until 10 am, and they were out of food both mornings by 9 am. Would never go

Don’t stay here

Sub par for price paid

The hotel hallway arpet stayed a s dirty. The bathroom sink was cracked, boxspring cover badly rippped and looked dirty. The fridgeratore wasnt cleaned, and the curtai. Hooks were broken. When we arrived a group of young men were smoking Marijuana outside a truck and had back hotel door propted open with.large cigarette/trash receptacle. When we complained to front desk tbey said a party was going on so door left open. What type of security (saftey) is that and also said we are on the 3rd floor,so why doss it matter. Wouldnt call manager, so we left and had to pay for a dirty room,that we paid $300 and never used.. a 1 star gotel at best and more like a $89 room.

The room was clean and comfortable, but the breakfast was a major disappointment. The juice machine was broken. They didn't have any juice boxes or jugs of juice, so you had to either drink mediocre coffee or warm water. The waffle machine was also broken. The fruit was rotten and the milk in the fridge was warm so I wasn't risking that. I literally had some toast and warm water. Not the best. Vending machine and ice machine were also broken. Things being broken really bring the score down. Not a bad little pool, and the room was atleast clean and comfortable. I can only give this a 3/5 because of the pretty poor breakfast. Also, their driveway is a deathtrap coming in off the road. They need better a better sign by the road.

The hotel is worn and sad looking. The room was great, bed was very comfortable.

Went as a group of families for sporting event weekend. Paid a lot to stay. Terrible front desk attendant. Broken handicap lift at the pool with exposed Wires lying on the side. Limited towels Tried to use the laundry rm and was told adamantly we couldn’t. Even though there was a sign that specified for guest laundry. Our group requested to use the conference rm for dinner, not to disturb the lobby and other guests at about 10pm was told we had to pay to use it. Will not stay again!

k

Great value and location

I booked this hotel because it was advertised having a hot tub. When we arrived the hot tub was covered by flooring. The pool was freezing. We were very unsatisfied.

The room smelled like fish. Tried to get a different room at check in and was told that they were sold out for the weekend.

No hot water in the sinks, rust in tub area, keys didn’t work properly

This hotel is so nice the staff is very nice as well I will be booking again

Overall it was a good stay. The only downside was the breakfast which was brought out cold

The beds were comfortable enough, but would have preferred double queen rooms to be available. The room was okay, but the bathroom was not super clean. The worst part of the stay though was the staff member we had to deal with almost 100% of the time we were there. She was incredibly difficult to work with. We travelled with our softball team and asked if we could be grouped together - the first gentleman said it was no problem, but the woman that checked most of us in (Friday night) told us there were no more rooms near our team. Then, an hour later, someone else showed up and she checked them in next to our team. The facility said there were conference rooms available so we asked to use it so the team could eat a meal together without bothering other guests - she refused. She stated they were in use - even though they had a vacant sign on it and it was empty and dark. We tried to use the guest laundry, and she told us we weren’t allowed. Every time we asked anything, she was incredibly resistant, kept saying she had to make calls and was just all around horrible at serving people. Unfortunately, this made for a horrible team experience and we will not be back.