Hampton Inn & Suites Port Arthur

Explore Hampton Inn & Suites Port Arthur
8.4
Very Good
From 288 reviews
Cleanliness

8.6

Room Comfort

8.6

Location

9.0

Service and Facilites

8.8

Traveler Reviews Hampton Inn & Suites Port Arthur

Number of reviews per page
20
40
Top reviews
Cynthia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The property was easy to get too. Loved the king room. Nice big king bed, bathroom was magnificent with glass shower doors and beautiful large sink and plenty of space to fit all your toiletries and etc. Had a desk and a lounge chair in the corner to watch TV. I enjoyed my stay
Cara
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I wanted to give a 5-Sat review because the Staff was amazing. I left my watch in the room when we left. I realized it on our drive home. I called the desk and he promptly went to my room and found it. He gave it to a family member who is going to mail it to me. I was so relieved. The cons were the hallways had no air conditioning. Luckily the rooms did but getting ready for our father’s funeral and then walking into that hallway was suffocating. Our bottom sheet was stained with what looked to be nail polish or makeup. Other than that everything was very clean.
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FELICIA
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was clean, quiet, comfortable , and the A/C disbursed cold air as a remedy for those hot days and nights. The Staff was friendly, accommodating, and engaging. Breakfast was fresh, and the area was excellent. Location was accessible to every activity on our itinerary.
william
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Newly remodeled and updated rooms with a more than adequate buffet/ continental breakfast.
Guillermo
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean
Dana
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Stayed one night and enjoyed it. Would stay again.
Ersibe
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

everything was great
Rita
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The bed was comfortable. The staff was friendly. The breakfast was not good so we didn't eat there after the first day. They didn't provide room maintenance until the end of the 2nd day. Seemed overpriced and had a very small tv in the room as well.
Gay
6.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

A
David
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

When I went to check in the manager was engaged in a shouting match with two people. I didn't bother staying. I went to another hotel
Shirley
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Loved it
Sergio
icon-Business
Business
2.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

poor customer service everywhere
Jeffrey
icon-Business and Leisure with Pet
Business and Leisure with Pet
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Construction upgrade…No pool…
Theodore
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

There was a lot of construction going on inside and out. They are pet friendly but wanted $75 for our small 10 pound nonbarking dog to stay there.
Theresa
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The room was large and comfortable. The mattress and pillows were very comfortable. There was an extra blanket in the closet which was helpful.
Rochelle
2.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

First off, on our way to the hotel, we were informed they had low water pressure so it would be impossible to take a shower. By the morning there was no water whatsoever nor was there an estimate of when they would have running water. Apparently they knew there was a blockage in the pipes. We were told they didn’t start working on the pipes until 2am, you would think a hotel that was almost at full capacity would take care of the pipes asap. We had booked the hotel through Expedia. Expedia attempted for almost 48 hours to try to get us a refund, which the hotel management would agree to. They knew due to a water outage they would be getting bad reviews, you’d think they do something to compensate for the inconvenience this would cause for their guests
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Todd
2.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

We had several issues with the room and hotel. Strong fumes were in the reception area due to renovations; I could not even walk by the front desk due to the fumes making me feel ill. Receptionists were not visible at the front desk most of the time. Night stand light not working, phone in room not working, toilet paper holder was broken, and we did not have much soap. Manager lied about the pet fee and then charged us more after he saw our negative review.
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Jeffrey
icon-Leisure
Leisure
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Clean rooms
Delia
8.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Breakfast table not clean,
Charles
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Hotel room was clean. Staff was nice and talkative. Good parking
Number of reviews per page
20
40