Some staff were unnecessarily rude when checking in

Room was fine. Location was unlucky.

The hotel seemed to be in need of quite a few repairs and updates. The bathroom sink in my room was leaking, one of the two elevators was out of order and the tv in my room wasn’t able to get a signal.

Great for basic stay if seeing something at MSG. 5 minute walk and closer to other things. But hotel room not cleanest… broken toilet seat, outlets hanging out wall and fridge not super cold. But ac worked well! Staff super friendly and helpful and no parking but garage close by has hotel rate with stamped ticket.

Really nice rooms, great staff, and good area.

Very nice, clean. Perfect for just one person & short stay.

Great location near Times Square and Midtown attractions. Simple amenities but enough for a comfortable stay.

the hotel has 24 floors and 2 elevators. this morning one was out of service though no way to see that on floor 20. and the elevator call buttons did not work on floor 20 for the one elevator that was working. the call light went out as though elevator had arrived but no elevator. i hauled my luggage down 10 floors by the emergency stairs before seeing a cleaner who told me what was happening.

We had a great time at the Hilton Garden Inn in Chelsea. The only complaint we had was that the AC wasn't powerful enough for the hot weekend, but otherwise it was great. The bathtub had some chiped lining near the drain as well, but it didn't bother us that much.

The room was very humid and the bathroom had a strange smell. The staff during breakfast was great! Lovely people.

Good location, okay facility, elevator was broken, we had to walk down from 23rd floor.

Nice room, weird beeping noise that they could not fix.

The staff and location

Super caring staff (front desk, bellmen, restaurant, housecleaning). All went out of our way to make our stay memorable and pleasant. Great location for the tours we had planned. Would stay again

Small room not near much

Our stay was nice! The two ladies at the front desk were very pleasant and helpful. Mrs Kim and Lorraine. Kim got us checked in early with no problem and she was very personable. The room was neat and clean with a few minor updates needed. We enjoyed the location with zero complaints.

First room only has transparent mesh window covering. We had to pack all luggage and then move to another room the next day. The second room has a blind that is not working. So only half of the window is covered by it. Terrible experience, will no return.

Blinds were broken in my room!

First of all, kudos to the staff! The front desk team was fun, welcoming, and always in great spirits. The doorman was incredibly friendly and helpful as well. I’ve already saved this hotel for a future stay because of the wonderful experience. Truly excellent!

My stay was excellent. The Hotel staff was nice and super helpful. The woman that was our housekeeper on the 6th floor was helpful and attentive. Everything was within walking distance. There was plenty of shopping and different restaurants which had options for all of our dietary needs. Time Square and Broadway were minutes away. Korean town was also a short distance away which was another location we enjoyed during our visit. I will definitely be staying here again.