great hotel and staff

The breakfast and staff were great . The only issue was the A/C. We call reception and they said that we need to open the window 🙄, because the

Room didn’t have air conditioner and hot water was not coming in shower .

Friendly staff, great location, good size rooms.

Very nice staff, great central location

While the staff are all courteous, professional and helpful, the hotel is nearing the need for an upgrade. We were assigend a suite, lime green in colour, in velvet crush for an elaboorate bed ensemble that had stains on it, making it look dirty. In another suite (we had two separate booking over a number of days) the sink was cracked...there is simply no excuse for that. The shower floors have stains in the grout, apparently from cleaning neglect. Yet, as I stated, the staff were fantastic!

N/a

Room was very small. Bed was ok. Breakfast was great. Location is perfect. I wish they would do more to elevate their rooms and bedding.

The breakfast was limited but ok for a few days, unfortunately the day after we arrived the rooftop bar was closed for refurbishment which left us with nowhere to sit in the sun or relax from a busy day walking! We booked this hotel because we wanted to use this area the room was lovely and staff helpful, it’s in a good position just off the main shopping area.

Hallways were dirty. Pool area floor tiles all loose creating a tripping hazard. Staff at front desk very good and helpful We stayed here 2 years ago and had a great room overlooking the front square - the hotel could not accomodate and we were stuck at the back of the hotel. Room was very stark - i.e no pictures/ art on walls made it feel like a hospital room

Clean room, great staff and AC working perfectly

Our room was roomy and comfortable. The hotel is having some renovations but the staff was very helpful.

Lovely triple room with a great bathroom. Comfy bed and air con in the room too. Complimentary water provided and we were told tap water is useable too. Breakfast area seating is small but we always got a table - lots of options and staff around to help if any refills are needed. Walking distance of Gran Via and lots of bus/metro options.

Everything was fine. The property is under construction but has no noise from that in our room.

I find it unethical when a hotel is undergoing renovations and don’t bother to tell its customers. I mean we received at least 4 emails prior to our arrival so they have no issue reaching us to communicate. Surely you feel gauged when you pay €250/night and you arrive to find the hotel is renovating the entrance. Staff were very friendly and assured us we would hear no noise, and to tell them if we do. Well when you are jet lagged, have an afternoon nap and wake up by the noise what use to tell them? I am sure all rooms would have heard that hammer knocking. Without renovations, the location is great, the room size is decent, the top floor view is wonderful, but not sure why they close the pool in October.

Great place, great location close to la gran via and breakfast so good!

As an American traveler this hotel was a bit odd for us but not terrible. It’s very expensive to stay in Madrid and this was one of the cheaper options but still pricey. It was clean and the staff was incredibly helpful. Our “standard room” had a toilet room on one side of the room and the sink and shower at the other end…The hallways were VERY DARK and lit only by some funky neon lighting. I think the property was being repaired in places. The buffet breakfast was excellent. Lots of dining and shopping options within walking distance.

Very good service! was close by to a lot of places and the staff was great

Desk staff not very friendly or helpful. One of the two elevators was broken for the entire length of our stay. Location terribly close to attractions. Room was large, A/C worked well. Breakfast include a large variety of options, and they gave us to go boxes on days we left the hotel early. I expect more for the price I paid - even in a large city.

Forth stay in my favourite Madrid hotel. If I stay anywhere else in Madrid it's because there is no room available at Oscar Mate.