Pretty good

Great location, friendly staff. Enjoyable stay, center of the Market Square but very quiet. A boutique hotel located in a 1514 circa building. A lot of great atmosphere. This is not a 5-star Dubai hotel, with comforts or accommodations, but I would recommend it.

Very nice

Amazing hotel

Staff went above and beyond. Every detail every question answered. They followed up with us throughout our stay and we will definitely be returning hopefully to that same presidential suite with the balcony. The Bonerowski made us the happiest couple while in Krakow with their sincere hospitality. Everyone there should get a raise. Love it.

A great hotel in a great location, right on the main square. Walking distance to all main sights, restaurants etc. Rooms were super comfortable. Staff were very helpful. I thought the breakfast buffet was a little limited for a hotel pitching at this level but the ala carte menu and staff flexibility to make changes was good.

Location.

Terrific room at a very reasonable rate with first rate, friendly staff and perfect location right on the city square.

Amazing location, right in the heart of the Old Town . Beautifully restored and preserved property . Everything you might expect from the top rated hotel . Can’t wait to come back here and spend few days in wonderful Krakow !

Liked the hotel a lot but the room was quirky We had the top floor apt as it had a desired king bed. Unfortunately that meant only 1 tiny window and much of the 1000 ft2 was below 6 ft head height The kitchen is beautiful but other than the fridge it is in operable. But the location is perfect and the staff super helpful. Id go for 2nd floor rooms next time

loved the castle/Palace like feeling at the hotel.

Comfortable room, friendly staff and the absolute best location!!!

Our stay at the hotel was great. Very friendly front desk staff. Overall, very good experience.

No turn down service. No replacement of towels until next day. No separate shower and bath tub very high step. Selection for breakfast less than poor. Can not be considered a 5 star hotel, rather 3 star at best

Over 30 years in 15 countries, I have never stayed at a luxury hotel for the same price as a tiny room anywhere. The 700- yr. old building is directly on Cloth Hall Square. The room had a king-size bed, 2 nightstands, 2 wing chairs, dresser with 6 drawers and mini fridge, chifforobe, full length mirror, desk, chair and many outlets. The bathroom had a large shower with great water pressure and hot water. Extra-large towels, terry robes and slippers. The room was decorated with elegant draperies, matching bedding and wallpaper. Wonderful air conditioning. Free bottled Perrier in room daily. The hotel has 16 rooms, so they cater to their guests with sincerity and graciousness. The front desk staff were always nice and helpful, our thanks especially to Brygetta, Miro and Natalie. We were upgraded to the morning breakfast. The hotel has its own restaurant, the Amalia, we had several wonderful dinners there. Breakfast was served in a large room, or outside under the umbrella tables directly on the Square. The buffet was generous with juices, breads, pretzels, croissants, butter, jams, whole fruits, yogurt with granola and berries, Crème Brule with berries, meat, cheeses, cereals, pastries Or, you could order a hot breakfast from their menu. That meal was large enough for 2 people and it was delicious. The wait staff were always friendly. We received our bottle of Prosecco as an Expedia member. It was a true time capsule of Krakow. I cannot recommend this hotel highly enough!

Presidential Apartment overlooking the square. BEAUTIFUL room. Fantastic service. Got us tickets to Aushwitz when they were sold out for the month. I wouldn’t stay anywhere else in Krakow.

Very nice place, massive room and great facilities. Staff were helpful and nice throughout.

Perfect location big beautiful rooms balcony

Perfect location

The staff was really nice