The location really is in the middle of nowhere, and the experience felt disappointing. Unless you pay extra for a certain “level” of membership, you’re restricted from accessing the rooftop, restaurant, and other areas. Staff seemed uncomfortable pointing this out, which made the whole experience feel awkward. Instead of feeling like a guest, I felt like a second-class citizen at what is, in reality, barely a four-star hotel.

Best experience ever

Very nice hotel, we were up on The Level, which we didn't realise when booking entitled you to their VIP lounges where they offer complimentary refreshments. Very nice to have such a nice welcome on arrival. Lovely large family room luxury towel's and extra's in the room. Great location opposite tram and taxi rank to get out and about around Barcelona.

Everything was great

The Spa Service amazing!!! Shaima is the best therapist!!! Book a massage with her and you will not regret this.

Loved the hotel and felt very safe in the location. Had some final bill charges that I didn’t expect. Disappointed in the charges because I made sure to finalize everything the night before we left.

the hotel is ex

Excellent. Upgraded to level after problems checking in but staff were very attentive.

Lovely hotel, room upgrade. Good transport links, a decent walk to the main sites, but doable. 5-10min walk to beach. Nice restaurants around, out of the hustle of the city and lots of locals live close by, so more reasonable price for food and drink

Had a lovely stay here, staff were very polite and helpful, really enjoyed my stay

Good hotel

The LEVEL rooms and lounge make a stay here worthwhile. Definitely worth the cost for the upgrade.

A gem and a bargain

Very nice hotel and room I wish there was windows to open in the room no balcony either but very nice hotel and staff

Quite central

5 stars

They took our bags to hold until check in time. They didn't call me to let me know when the room would be ready. We arrived back at the hotel at 7 pm. The room was ready but they couldn't locate our bags. We had to go into the room where they kept the bags to locate them.

Loved it. Great buffet.

A lovely hotel with good facilities. Some staff were very friendly but some weren’t too welcoming/friendly to me but I saw Spanish people being treated better, i put it down to staff being fed up with tourists.

Nice location, building windows need to be washed, A/C didnt work well and they give room without bath door handle. Everything else was ok.