Recommend to stay here 100% ! It’s in a good location to walk to St Marks & Ponte di Rialto! From train station St Lucia to here is a 28 min walk. It’s close to shops & the canals pass right outside to get a gondola.

The hotel is really well located for Piazza San Marco, about 5 minutes walk. Also nearby Rialto bridge, with added value of a boat stop that gets you to the train station or the Marco Polo airport. Housekeeping was done every day despite the hotel initially saying this would not be. Room and bathroom were relatively small. The big issue is the lack of communication by the hotel and the incorrect info provided. We messaged them several weeks in advance with some questions but never got a response. They only messaged a day in advance about our arrival time (which we had already messaged them about). At the estimated arrival time they message me to get passport info before giving us access codes - that should be done way earlier of course as now we wait for something for no reason. We could not find the hotel as the instructions were not sufficiently clear: they did not pick up my WhatsApp calls but only messaged "what my question is". Never a response on my questions on how to get to the hotel - another tourist had to help us. Most important: they claim to have luggage storage but do not. I asked several times over WhatsApp how to leave luggage but got no response. Finally calling their general number resulted in a rude person. My WhatsApp message afterwards got a quick response of 'no luggage storage' which is ridiculous - now we had to spend money elsewhere which was unexpected (we got the hotel also for these kind of services!).

Les indications pour le "chek in" n'étaient pas claires donc, à notre arrivée, la porte était barrée et on a dû attendre qu'un client sorte pour entrer

This property has bed bugs. It is awful. It looks cute and clean when you go in, but prepare for the worst night of your life. We were in room 107.

All good

loved our stay. The room was bigger than expected with the canal view.

Unusually check in and out, however we have been take care of. Original venetian building. Stayed 2 nights - we liked it.

Check in was a bit of an issue. Room was ok. Area was ok as well. Nothing great but just ok.

The staff at this hotel is the worst. The

Property is in a very central location easy to get around to main locations.

No staff to help door was locked

Got bitten by many many mosquitos because the ac unit was not working and we had to open the windows (the room was so hot even in the early morning hours). The staff didn't speak English and she had no clue what was going on - First day no one was there and we were fortunate to get inside because some other customers came out the building. It was an awful experience.

Great location

They gave us a single instead of a double. Two people had to sleep in twin bed. Very hot no air flow. Would not recommend

Perfect location!!

Check in was a disaster, they never answer the phone and we were lucky another guest came and explain how to check in and gave us the code for the gate. No air condition and the fan was not working. Very unpleasant experience.

No air conditioning, overbooked our room and had to move us to an “upgraded” hotel also without working air conditioning. Owners of these hotels do not care as there is a no cancelation/refund policy. Do not book to stay here unless you like to sweat profusely in n a literal sauna and get eaten alive by mosquitoes because they leave all of the windows in the building open as their idea of air conditioning

no A/C. no staff. was like solving a puzzle to check in and saw many others with the same problem. Good location/close to major areas. Was unbearably hot and humin the rooms

This hotel is in a good spot. It's walkable to everything. It is a very historic hotel meaning that it's in original form and I appreciated that. I wanted to have a venetian experience. The bed was not so much comfortable but we powered through. I wished the AC that it had worked. We went in the summer, and it was hot, day in and day out. They provided a fan but didn't make too much of a difference.

BEWARE OF BED BUGS! Do not stay at this hotel, they have BED BUGS and we were bitten severely. There is no one at the front desk…ever. The housekeeper checked us in. The property is decrepit and the rugs and furniture worn and dirty. We left after one night, Expedia tried to get our money refunded, but hotel refused. We have photos of the bugs and our bites.