Many pluses to this hotel, a good location on the beach front with lots of bar and testaurant options on the doorstep, free filtered water machines, excellent breakfast, and no shortage of pool loungers with nobody rushing to throw towels down in the morning. The only negative is the hotel resets the air con at 1am every morning, so on all our nights we woke up hot and had to turn it back on and go back to bed. I think they do this to save money, but it somewhat spoilt an otherwise perfect stay.

Lovely hotel fantastic staff only complaint was our mini bar was not restocked for 3 days despite numerous requests the hotel is expensive so you would expect 5 star service

In short…. Location to the beach annd restaurants excellent. Reception staff - poor. Concierge- Excellent. Condition just above average. Breakfast- Excellent. Dance night -dancers average and Dj terrible couldn’t play any music that would encourage people to dance. No VIP extra’s offered for hotels.com VIP’s.

Here’s a concise and impactful review you can post on Expedia: ⸻ We were required to pay for all 9 nights upfront before even seeing the room. The first room was freezing, with only a sheet for bedding, and the shower leaked into the main living area. Staff admitted no other rooms were available and refused any refund, even though this was night one of nine. On night three, we were moved to a different room, which they called an “upgrade”—but it was a hassle for our family of four to repack and relocate. Poor service, broken promises (like a comped dinner they later revoked), and an overall disappointing experience. Would not return.

Let me write a brief review about the total in general . I think it is over rated for the service that they provide. I was a guest there and it happened that I had to book for my family and I without my husband Since I bought the package online and since the plan to meet my husband there . Me and my family stayed in differenr destination and they are the only 5+ hotel supposedly made a big issue and wanted extra charge for extra person . I told them I could not add him because me and the family met up with my husband in Spain . He was somewhere else and wanted to suprise him in Mallorca for a very first time . I think they are after money and plus the service they provide it was very disappointing. The beach was a public beach . They only provided towels not even water and you have to deal with the people at public beach was very very rude . They did not even have their own umbrellas or chair since we love staying at the beach . Yes I will go back to Spain but not maybe to Majorca since the beach is public beach . The food at the breakfast was ok not really wow . I think I will not come back to them again . But again make sure you check every person before you go to them .

Greatrooms

Bad "customer service." Upsold us to a room that had smallest balcony in entire building. Put us at end of long hallway and walk knowing I had bad knee requiring surgery. Told us beach chairs and umbrella available for rental--a lie. None on beach in front of hotel. Chairs and umbrellas nearby were all rented by other tourists. Locked us out of room at 9:30 a.m. on day of departure and our rental car was waiting out front to move us out. Totally low class experience.

The property was great. It was an ideal location for our Palma vacation. The staff were excellent. The front desk person Alex was so amazing in helping with restaurants and day trips. His hospitality and cordiality was 5 Star service. The facilities, pool, rooms, were awesome

Staff rude Not supportive of the environment Wasteful Terrible noise and poor access to the beach Contacted Iberostar x3 - have been ignored Since booked and stayed at the Meliá Palma Bay - much nicer and highly recommend

Excellent trip !

Very Attentive staff, enjoyed the complimentary spa & pool. Breakfast was also delicious

The hotel is very nice and the staff extremely friendly! We enjoyed our time there!

It was amazing!!! Welcome-Team was great, room was great, everything was great. In January / February, it us also very affordable - Whenever I will go back to Mallorca in January (third time meanwhile), I will only chose Iberostar!!

Excellent staff, very friendly and informative. the food is delicious with lots of varieties.

I booked a double room with pool view with half board, great meal options , and it was super lovely, had a great experience, we also had live performances every night which of the highlight of my stay. Would definitely recommend here

The staff was extremely helpful and very nice! We had an amazing experience and were blown away. We are definitely planning on coming back to Mallorca and staying at this hotel!

I loved staying here! The staff was so friendly! The breakfast buffet was amazing! Very clean, beautiful and safe!

Buffet is terrible. This is not directly on the beach rather a short walk. This hotel is NOT a 5 star… the staff was great and the main lobby area looks great but the hallways to the rooms are maybe 2 star.

Excellent location the room looks great and really clean. Nice love it.

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