Staybridge Suites AUSTIN NORTHWEST by IHG, an IHG Hotel

Explore Staybridge Suites AUSTIN NORTHWEST by IHG, an IHG Hotel
8.6
Very Good
From 947 reviews
Cleanliness

8.8

Room Comfort

9.0

Location

8.8

Service and Facilites

8.8

Traveler Reviews Staybridge Suites AUSTIN NORTHWEST by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Kathleen
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice clean room and excellent breakfast!
Holly
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This property is very clean, and the staff is very kind.
steve
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Minor age in a few areas of the apartment, but very minor. Front desk, especially upon check in was excellent. The young man (I forget his name, but he was from Ghana), went above and beyond.
Edward L Crenshaw
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good staff
Ernesto
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent place to rest
Jack
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Our stay could not have been better. The rooms were immaculate, the breakfast food wonderful and the staff were very pleasant and helpful. We'll stay there again if our travels necessitate a stay in that area.
ADRIAN
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff was very nice and welcoming. Very clean, room was very clean. I only have one issue with my stay. The shower, it took at least 10 min for the water to even get warm.
Veronica
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We absolutely loved our 3-night stay! The breakfast was delicious, the hotel was clean and quiet, and the staff was wonderful. My kids especially loved the pool, which made the trip even more fun. We would definitely stay here again!
Daughtry
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great
Cheyenne
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Loved staying here! Everyone was super friendly and the small kitchen was super convenient. It had an ice maker so we always had ice when needed. It wasn’t super busy, no loud neighbors. Very clean and comfortable definitely 10/10 recommend.
Jason
icon-Business
Business
4.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Sleeping on the bed was super uncomfortable as the bed is hard as a rock. The sleeper sofa tried to devour us every time we sat on it. There were paper towels in the garbage disposal. There were no dishwashing pods for the dishwasher. There was no hand soap or body wash. They gave us three towels for four people. There was no coffee or coffee filters. When we got coffee filters they were five times larger than needed . The hotel room appeared as if it had not been cleaned except for the bed linens. People were smoking marijuana by the pool constantly. Every time we ask for any amenities that we are expected to have in any hotel room we got looked at as if we had three heads. The ice maker did not work. And the smoke detector low battery alarm went off at 3:00 in the morning one of the nights we were there. Will never stay here again.
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Javier
icon-Business
Business
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Great
David
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

I stayed here a few weeks ago and no problems with the facility itself. Really nice and roomy. Clean and nice ammenities. Seems like it may have been a Residence Inn at one time so it's a good value at the price that I paid. This time things didn't go as smoothly but still 5 stars as it wasn't something they could control and the employees were great. Unfortunately they were experiencing a facility wide hot water issue outage for a couple days. I also had an issue with the lock on my door which kept me from being able to get into my room when I was in a big hurry. Initially they thought it was the battery but they literally had to use a wire under the door to reach up and grab the handle from the inside to get it open. Pretty impressive manever really. The combination of the problems from the facility were frustrating but the manager (Daniella) was great. I'm sure she was dealing with a lot of unhappy travelers but she is so empathetic and kind that it would be impossible to leave with a negative overall impression of the place. She ended up transfering me to another hotel on the other side of the parking lot which was just as nice. I'll definitely stay here again on my next trip to Austin as any facility can have mechanical issues but very few will have the staff to handle things so well.
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Raghu
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

I never really got to stay there. They did not have hot water and I got to know about it just as I called to say that I was going to check-in late. I had to find a different hotel at midnight.. not the best of experiences. They did offer to find me a place at Fairfield inn which is like a sister property. But Fairfield is not pet friendly.
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April
icon-Business
Business
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It’s like a home away from home.
April
icon-Business Family
Business Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The staff are excellent. The rooms fill up quick. If you are looking for a wonderful and affordable stay while in Austin go book now.
Maddie
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

It was nice staying here at the hotel, the spaces are so nice with mini kitchen without stove :( the staff there are friendly, and the hotel itself is very clean. This hotel is very accessible to highways easy! Will be staying here again next time I come to Texas!
susana
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The staff waa amazingly friendly and helpful. Breakfast was always hot and fresh, very good!! My kida loved the pool.
LaxmiKanth
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great experience. Good for large family. Breakfast was good. Rooms were clean.
Allison
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Hotel staff was amazing! Breakfast buffet was great. Hotel and hotel grounds were clean. Only rated 4 stars due to water pressure in showers.
Number of reviews per page
20
40