Very clean room. Staff very friendly and helpful. Very good continental breakfast and facilities.

We had an absolutely amazing stay here at the Pilgrim hotel! Canterbuty itself is a must-see town if you are visiting in England and I would highly recommend this boutique hotel. It was charming and clean. Staff were nice and available when needed. Continental breakfast was very good! More options than most. I would absolutely stay here again and hope to be back. :)

Perfect location - walkable to every major attraction in Canterbury. It is an older building but it gives it charm! :) the continental breakfast was good. Overall, great stay and would 100% recommend this hotel to anyone.

Check in was difficult. No bar after 10.30.Was,accused of breaking a lamp after we had left. Reasonable breakfast.

Breakfast was very poor. Self service but at no stage in the 45 minutes I was in the breakfast room did any staff member come and refill the milk jug, the fruit juice jugs or anything else for that matter,. Simply stated, there were no staff attending to breakfast!

Very overpriced for a pokey & worn room & very cramped overall-could barely get in the bathroom. Staff friendly but under-resourced - ie at times no one on reception,breakfast room or at the bar. Breakfast perfunctory offering & no service.

Whilst location was good, very difficult to get heavy luggage from car to hotel. Bollards blocking every street nearby. No instructions from hotel to assist. Staff member unhelpful

Lovely Hotel. Great location, very central. Sadly bed and pillows a bit hard for me.

The location is in the no-cars zone, plan ahead carefully if you drive. The building is very old, as is to be expected for the area, but well maintained. Easy walking to all attractions and lots of dining options.

Funny smell in the bathroom. Annoying that breakfast was only continental, as it wasn’t obvious when I booked. If I’d known I’d have gone elsewhere for breakfast.

Friendly helpful staff, GREAT home baked pastries for breakfast and very convenient. Nice to stay in a hotel with a history. The sloping floors in the bedroom is a bit disconcerting

Very convenient and good value for money

South facing window made room warm, even for April. Probably cold in winter

Room was tiny and bed was one of the most uncomfortable I’ve ever experienced in a hotel. The whole place has more of a hostel feel, including the dining area which was cold and unwelcoming. The food (breakfast) selection was ok and the location was good although the staff I encountered did not appear that bothered about anything, giving the impression they were disenfranchised with the roles and their employer. The building itself is old and in need of a major refurbishment. I do not think the value for money was very good.

Good location, quiet

The Pilgrim's Hotel was a great value for the money. Our room was cozy and comfortable with plenty of space for our family of three. The lounge/common area has big couches as well as tall tables with chairs, which made it a great place to spend a couple of hours in the evening playing games with our son and having a couple of drinks from the bar, which is a life-saver when you have cold wintry evenings with a five year old and going out really isn't an option (and just staying in your room would be torture). The breakfast is pretty simple fare (yogurt with toppings, cereal, cold meats and cheese, and bread). Was pleased they offered gluten free bread for myself. Coffee was disappointing and toaster didn't work well, but otherwise it's a very adequate start to the day. Great stay overall and excellent location!

I was traveling from the US with my wife, daughter (13 yrs old) and my nephew (16 yrs old). The hotel is very quaint and my kids loved the characters and tradition. It does not have many amenities but in Canterbury city center it is very convenient. The parking was a little tricky to find at night especially from someone from the US. The roads were small and signs were lacking. The biggest complaint was the heater in our room was not working and it was winter. But because of its charm and location, I still give it a 4 stars.

Room had a rattling, noisy window which unfortunately kept us awake with the storm weather.

Charming old inn in a convenient spot, close to history and pubs.

Central location on high st. Staff were super friendly. Breakfast was satisfying.