Condition of the hotel was horrible no breakfast pool was out of commission has been for months poor customer service zero reguard for safety or cleanliness horible place to stay will never return

It sure would have been nice to know the hotel is going through a complete renovation BEFORE I got there. Major to the point I couldn't use the front door. It won't happen again.

Reservation with Chino Hills Hotel. All markings on building said Marriot. Upon entering the lobby discovered that the entire hotel was undergoing major renovations. The lobby walls and celling were completely cover with bare sheetrock. The floor were covered with plastic. A single desk and computer served as the only furnishing. After registering went to my room to discover that there was no electricity. Went back down the hall and elevator both of which were covered in plastic to the front table. To the person there that I had no electricity in my room. She then told me I needed to put my room key in a slot in a box on the wall next to the door. I told her that would have been nice to know before I went upstairs to my room. Went to bed and around 12:30 a loud alarm sounded for about 10 seconds. Still not sure if it was the smoke detector or fire alarm. I checked out the hallway and out the window and didnot see nor hear anything. I then realized that there was no phonr in my room. after about 20-30 minutes i went back to sleep. Got up, showered and left never to retrun again.

Honestly it was terrible. The hotel was under construction and we never got informed. Never felt more unsafe in this hotel. Fire alarm went off in the middle of the night, not once but twice. No breakfast even though it says it’s included. The quality of the hotel room was okay, except from the drawers being broken. We kept hearing guests running thru the halls making noise at night, the hotels didn’t even give out water. Bad service wouldn’t recommend this hotel.

The hotel is under construction. Next time, I will not use it

I was lead to believe that the had a hot tub and the pic of it being a nice hotel but there was a lot of lose hanging

I stayed at this Hotel for 6 days. Requested housekeeping everyday and not once did they ever clean my room. I needed towels and there was no one to answer the phone for my request and when I went downstairs to the lobby there was nobody there. I couldn’t even take a shower on my final day there because no clean towels and no one to request them from. Horrible construction mess inside hotel with dust everywhere. Will never ever stay here again. I do not recommend. Highly unprofessional people.

Property is under construction. Front desk is messy and no breakfast during construction. There is nothing mentioned online or property is not informed ahead of time about construction.

They should be allowed to take customer when they are remodeling. It is dusty and awful. Never going back again.

no amenities and we were completely unaware the entire hotel is being renovated, sheets were not clean, room fridge was broken and desk was dirty and covered with stains. And yes, the hotel construction was very noisy throughout the stay.

Dirty bathroom pee on floor called the front desk asked for another room. She said they were sold out and would come up and clean the room 15 minutes later she came up with another set of keys for another room I feel I was lied to.

The whole place under construction 0 amenities down to some of the basics

The property was under construction and I was not notified before my stay, so when I got there the lobby was taken apart all they had was a desk and table. They told us that the pool, gym are not in use and there is no breakfast as well, the workers started at 8am-5:30pm and most of it was under the room I was in. This was so unexpected and the property said that they would not refund or discount anything. I will not be staying there ever again and will not be using Expedia because they also did nothing afford me $50 credit on the website, unfortunately that does not help the situation now and for what I paid to stay at this location they should be doing something.

Not good

Carpet in my room was spotted in three places. Not enough toiletries for two people had to request them from the office no shower curtain and after a month, it’s still under construction.

Property was being remodeled and under construction, My first room was filthy, trash in the nightstands, pubic hair on the shower wall, and ants in the room (on the bed, walls, and desks)

Absolutely terrible! There was no ac or lights in the bathroom!!

Under construction dust everywhere

Don’t go!

This property is not what it says. Saying they are renovating is an under statement, you are in a full construction zone where you should require PPE. The rooms claim to be renovated, but are dirty with stained floors, hair in the shower and bathroom, and yellow pillows and dirty linens. They advertise a pool, fitness center, and free continental breakfast which is not available. The front desk is literally a desk with a printer on it. The front area is always empty with no one getting you. You have to go look for help around the corner where they are eating in what appears to be a break room or something. It was the worst property I have been to, once I found a replacement room we left. The manager Ruby is rude and claimed she would give a full refund, but then charged my card without even sending a receipt. The amount was more than one night plus tax and Expedia is not helping after repeated tries to get my money refunded, do not book here! Worst place ever!