Hotel was overall not bad, however, shower leaked horribly whenever in use. Not great bed and overall overpriced.

No concierge 24 hrs need some maintenance smeel bad in the bathroom

The place was beautiful and clean. I also enjoyed the free breakfast which had a selection of things to choose from. I enjoyed how it was conveniently located next to the Firenze train station as well making traveling easy.

Our room was clean and very comfortable. Would definitely stay here again!

Great spot and close to everything. Service with a smile from reception at all times.

Needs a elevator for baggage

They need elevators for baggage everything is nice,safe good location but to tired to be carrying all carry on and bags

Perfect location and pretty nice place to stay with family, staff very nice and breakfast was good

We spent 5 days in Florence, room was perfect for our family while it wasn’t large it was perfectly suited to our needs. Large bathroom and even a seating area made it all that more comfortable. We upgrade to the breakfast package and enjoyed talking and meeting new people, save quite a bit of time being able to get up and eat then get going. Wonderful staff always helpful highly recommend

Property is bit old but close train station, service is good and breakfast is very yummy!

Our stay was amazing the only little detail that was a bit off for me was have to pay to use the jacuzzi and requiring bath caps for the pool. Which you also had to purchase for 3 Euros.

We were traveling with my sister and her husband, and stayed in rooms next to each other. Unfortunately, our stay was far from comfortable. It was extremely hot, and the air-conditioning in our room didn’t work. Despite all of us trying to adjust it, it never blew cool air. To make matters worse, the front desk is not staffed at night, so there was no one to help us. We couldn’t sleep because we were sweating, even after taking showers to try to cool down. It honestly felt like we were in an oven. I tried opening the window, but the street noise—being right on a main road near the train station—made it more unbearable. In the morning, I shared our experience with the woman at the front desk. She didn’t apologize or show much concern—she simply said they would check it out. When we returned a few hours later to pick up our luggage, there was no follow-up or acknowledgment by her. Once home, I contacted Hotels.com, who kindly reached out to the hotel on my behalf. Unfortunately, the hotel refused to offer any gesture or acknowledgment, saying it was “too late,” even though I had raised the issue before checking out. I wasn’t asking for a refund—just a small gesture to show they cared—but they declined. Hotels.com offered a small goodwill credit, which I appreciated, especially since the problem wasn’t their fault. The hotel itself isn’t terrible, but this experience really left me disappointed.

My companion suffered a fall while we were sightseeing. He broke his leg. Unfortunately this hotel does not have an elevator on premises. We had to find a hotel with elevator. Added expense of $1,500. No elevator and little assistance with luggage.

The location was great and the staff super friendly and helpful. It is a small cozy hotel perfect for families.

Great room, clean, and the location is very convenient. The train station is right across the street, and although there is no laundry service provided there is a laundromat close by. The staff was friendly and helpful. Unfortunately they didn’t have any extra blankets, and the WiFi didn’t work for our stay (6 days). Still highly recommend.

The Hotel Lombardia is in direct sight line of the train station. The queen bed room was spacious, but it’s one window overlooked dingy HVAC equipment. The walk-in glass shower had mold on the grout, which we reported but was not cleaned during our 3 day stay. On the positive side, the staff was great and the free breakfast was quite good —- especially the cappuccinos! Overall, the hotel is convenient to the sights of Florence, nice restaurants and the train station.

Friendly staff, very clean.

Hotel in great location, close to shopping and restaurants. Less than 5 min walk to the Duomo. Near the train station and trams (which provide easy access to the airport). Break was included, but it was OK, expected when it is free. No elevator in the hotel, but that was o issue for me. The big negative for me was the bed, it was way to uncomfortable. Staff was really nice.

Excelente ubicación en el centro de Florencia y bastante amplio el cuarto. Excelente Servicio. Ampliamente recomendado.

Great atmosphere, and the staff were very friendly. Only negative is not having an elevator. Within walking distance to everything.